IT Manager, US
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As the US IT Leader youll set the direction for IT operations across Wixs US offices ensuring smooth onboarding/offboarding infrastructure help desk networking and security management. Reporting to the Head of Global IT youll lead a high-performing team to deliver best-in-class security services. Youll implement global initiatives at the local level ensure operational excellence and drive innovation for US employees.
Responsibilities
Oversee US IT operations across infrastructure help desk networking and security in multiple offices
Develop and manage a high-performing team including hiring coaching and performance management
Implement global IT strategy locally driving new technologies integrations and security standards
Monitor and ensure KPIs such as SLA compliance uptime and successful system rollouts
Lead AI-driven automation initiatives optimizing IT workflows ticket resolution and system monitoring through machine learning and LLM-based tools
Qualifications :
5 years in IT including 2 years managing cross-site teams
Strong background in cloud (AWS / Azure / GCP) and DevOps automation
Hands-on leader with both strategic and operational focus
Experienced with ITSM tools (Jira Service Management ServiceNow)
Proven track record in scaling infra and workflow automation
Solid understanding of networking security and CI/CD pipelines
Effective communicator aligning IT strategy with business goals
This is a hybrid position and the team is expected to come to the office in New York a minimum of 3 days per week.
Additional Information :
We are Wixs IT Team. We provide technical assistance and support to Wix employees regarding computers servers hardware software and events on a global scale. We take care of everything from configuration to control and maintenance troubleshooting and monitoring using the newest technology for device management services Ansible and automation engines. We build fully automated processes for monitoring purchasing security incidences SLM CRM etc.
Approximate annual base compensation is $155000-$180000. Along with base pay youll receive company RSUs as part of your total compensation. Final offer may vary and will be determined by various factors including location the role is expected to be performed shift candidate profile and ideal addition to a competitive compensation package and opportunities for professional growth Wix offers comprehensive benefits to support the well-being and financial security of our employees.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Hardware
- IT Experience
- IT Management
- Network Installation
- Vendor Management
- Computer Networking
- Microsoft Windows Server
- Windows
- IT Service Management
- ITIL
- SAN
- Network Architecture
About Company
Wix is a leading global software platform for small businesses to operate online with millions of registered users in 190 countries. Wix was founded on the belief that the Internet should be accessible to everyone to develop, create and contribute. Through free and premium subscriptio ... View more
