Guest Services Manager Ocean Beach Resort

Ocean Beach Resort Full Time Permanent

Be the Heart of Holiday Happiness!  Are you a natural leader with a knack for creating memorable guest experiences Ready to take charge inspire a team and be the go-to person for all things guest services If youre confident love variety and thrive in a lively coastal setting this could be your next big adventure!

What you will do:

As our Guest Services Manager youll be the captain of our Guest Service Attendants (a team of 10 superstars!) and a key player in our resorts leadership crew. Reporting to the General Manager youll:

1. Lead the Way: Inspire coach and empower your team to deliver top-notch service with a smile. Youll set the tone drive standards and be the escalation point for any curly questions from guests or the team.
2. Keep Things Running Smoothly: Oversee daily operations from rosters to task allocation ensuring every guest touchpoint is seamless.
3. Collaborate Across the Resort: Work closely with other department leaders to keep the communication flowing making sure everything ticks along perfectly.
4. Champion Guest Experience: Jump into conversations with guests resolve issues with flair and always look for ways to go above and beyond.
5. Embrace Variety: No two days are the same! From front desk action to collaborating on new ideas youll love the mix of challenge and fun.

What you will bring:

• A reputation for delivering outstanding customer service and sparking genuine conversations with guests.
• Previous leadership experience ideally in hospitality or tourism but if youre a people leader from another industry wed love to hear from you!
• Confident decision-making time management skills and a keen eye for detail.
• A team-first attitude loads of passion and the ability to lead from the front.
• Flexibility to work a 7-day roster (including weekends and public holidays).
• Confident with systems and experience with CRM systems like Newbook or RMS is a bonus.

Whats in it for you 

At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility leave and well-being benefits to balance all of lifes priorities
• Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
• Discounts on a range of NRMA personal insurance products including car home & travel
• Grow progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team. 

Are you nodding your head as you read this  Ready to roll up your sleeves and really make a difference  Apply now we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Remote Work :

No

Employment Type :

Full-time