Assistant Resort Manager
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Job Location:
Monthly Salary:
Posted on:
20-10-2025
Vacancies:
1 Vacancy
Job Summary
Reporting to the General Manager youll play a pivotal role as a driven and adaptable Assistant Resort Manager supporting the seamless operation of Angourie Resort. This is a hands-on leadership opportunity where every day brings fresh challenges and the chance to make a real impact.
What you will do:
- Champion Guest Experience: Foster a guest-centric culture empowering your team to deliver exceptional service actively seek feedback and create memorable stays.
- Lead Across Operations: Support Head of Department operational leaders including Food & Beverage Events Housekeeping Day Spa and Grounds ensuring communication quality consistency and high standards are maintained at every touchpoint.
- Build a Positive Culture: Cultivate a positive and inclusive work environment enhancing employee engagement and retention.
- Drive Commercial Success: Take responsibility or oversight for staff rostering working within budgets and cost controls and demonstrating a strong commercial mindset in all decision-making.
- Resource and Recruit: Assist in ensuring teams are appropriately resourced and play an active role in recruitment activities as required.
- Operational Support: Liaise with the General Manager on significant maintenance repairs and projects and support the monitoring of key business performance indicators.
- Safety First: Maintain the highest standards of safety for guests visitors and team members ensuring compliance and a safe resort environment.
- Hands-On Leadership: Set the standard for conduct professionalism and approachable leadership across all areas of resort operations.
This is a rewarding and challenging role for someone who thrives on variety. No two days are ever the same!
What you will bring:
- You will have previous experience as an Operations Manager Hotel / Resort Manager or Guest Services Manager in a property with Food and Beverage (and Events).
- You will be able to demonstrate experience in leading or overseeing teams and driving a positive team and guest focused culture
- An ability to understand employment awards
- Experience managingfinancial budgets in respect to incremental revenue targets labour operating costs and monthly re-forecasts
- You will have experienced working in an environment where initiative organisational and advance planning skills are essential.
- You will demonstrate a flexible and hands on attitude to work and the passion to work as part of an operational team who are hands on confident and have a passion for delivering outstanding guest service
- You walk the talk and can communicate to team members guests and stakeholders of all levels.
Whats in it for you
At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility leave and well-being benefits to balance all of lifes priorities
- Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
- Discounts on a range of NRMA personal insurance products including car home & travel
- Grow progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong:
Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team.
Are you nodding your head as you read this Ready to roll up your sleeves and really make a difference Apply now we cannot wait to hear from you or visit our careers site to find out more!
As part of our recruitment process all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Veterinary Experience
- Hotel Experience
- Hospitality Experience
- Cost Management
- Management Experience
- Conflict Management
- Housekeeping Management
- Property Maintenance
- Hotel Management
- Financial Report Interpretation
- P&L Management
- Supervising Experience
About Company
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery ... View more
