Tour Operations Manager, Amazon Music Merch

About Amazon Music
Amazon Music is an immersive audio entertainment service that deepens connections between fans artists and creators. From personalized music playlists to exclusive podcasts concert livestreams to artist merch Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode and top ad-free podcasts included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited on-demand access to 100 million songs including millions in HD Ultra HD and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans artists and creators on a global scale.

Our team is looking for a driven strategic customer-focused business leader with proven experience in event merchandise operations. This role will help to optimize the end-to-end processes and systems used to sell merchandise in-person and online via Amazon supply chain systems. The Tour Operations Manager will be responsible for all aspects of live event revenue streams inventory forecasting and management facilitation of production & shipping logistics live event sales oversight and engagement with external vendor and touring teams. The successful candidate will have deep experience in event merchandise operations and must be a creative problem solver with the ability to maximize in-person and online sales. The candidate should feel comfortable dealing with ambiguity and working in a fast-paced entrepreneurial environment.

Live Event Tour Operations will report to the Head of Live Event Merchandise within the Amazon Music Merch team and will work closely with apparel production shipping logistics finance vendor managers marketing and external teams to shape the live event strategy for Amazon Music. The candidate must have the leadership presence and communication skills to represent Amazon at all levels of our partners organizations. This role requires significant travel.


Key job responsibilities
Act as a business owner for assigned artist/vendor partners possessing a complete understanding (inclusive of the strategic context) of internal and external variables that impact your business (this entails owning forecasting monitoring understanding and reporting on the business along with responsibility for driving operations and solutions to achieve live music merchandise business objectives
Assist with the development of product lines with production vendor managers merch companies and artist teams
Oversee merchandise logistics from production to point of sale
Forecasting and inventory management of events and business lines
Facilitate negotiations with external vendors to meet profitability goals
Vet on-site capabilities and onboard new systems and processes for operators
Hire manage and monitor independent contractors
Monitor shipping and logistics and optimize in-stock and capacity to meet customer demand and financial goals across multiple systems
Onboard venues for post-event billing and operational systems
Innovate in-venue experience for artists and fans


- 3 years of with Excel experience
- 4 years of supply chain inventory management or project management experience
- Bachelors degree or 3 years of professional or military experience
- Experience with financial analysis and P&L ownership
- 5 years as as an apparel/ merch tour manager
- 3 years experience hiring and managing independent contractors inclusive of shipping/ logistics partners
- Must be willing to travel up to 25%
- Willing and able to lift boxes 35-50 lbs

- Knowledge of the principles of statistical inventory control
- Experience managing large data sets and utilizing to drive performance and process improvements
- Experience in vendor negotiations pricing and promotion inventory management and product development
- Experience within the music merchandise industry or other entertainment industries such as theater sports and touring production companies.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66000/year in our lowest geographic market up to $141100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.