DRSC Global Technology Monitoring Systems Engineer

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Title: DRSC Global Technology Monitoring Systems Engineer

Are you ready to unleash your potential

At Deloitte our purpose is to make an impact that matters for our clients our people and the communities we serve.

We believe we have a responsibility to be a force for good and WorldImpact is our portfolio of initiatives focused on making a tangible impact on societys biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable inclusive as well as sustainable business practices.

Hence we seek talented individuals driven to excel and innovate working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion where diverse perspectives are celebrated and everyone is recognised for their contributions.

Ready to unleash your potential with us Join the winning team now!

Work youll do

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work youll do

As the Monitoring Systems Engineer you will provide ongoing management and administration of enterprise monitoring systems with emphasis on Dynatrace SolarWinds Orion NetBrain and ThousandEyes.

Responsibilities include:

Identify opportunities to further enhance customer service and service delivery through automation and analytics
Consult with internal customers regarding the monitoring services capabilities and best practices for utilization.
Support and facilitate the Incident Management Process through collaboration with Technical Operations Centre.
Manage and maintain operations and maintenance for the suite of enterprise monitoring systems in line with Change Management processes.
Author update and deliver reporting using the systems reporting capabilities in line with application services IT teams and stakeholders needs.
Author update and deliver monitoring dashboards in line with requests from internal teams and stakeholders.
Direct and manage the identification and resolution of technical problems associated to monitoring systems.
Routinely review monitoring systems and services to ensure reliability stability security and disaster recovery of the monitoring systems.
Facilitate and implement continual improvement to provide ongoing value of the monitoring services to the business.
Develop and maintain a detailed knowledge of relevant tools to support the business in meeting customer expectations and service requirements.
Work with vendor support management.

The team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the this truly global environment we operate not in what is but rather what can be to help Deloitte deliver and connect with its clients its communities and one another in ways not previously conceived.

Qualifications

Required:

Bachelors Degree/College Diploma in Computer Science or equivalent industry experience.
At least 2 years of broad-based IT experience with technical knowledge of network environmental hardware storage operating systems and applications.
Knowledge of ServiceNow functionality.
Knowledge of service management principles and how to apply them ITIL v3 or v4 certification preferred.
Ability to use reporting tools to collect data and to provide output with basic interpretation.
Demonstrates basic understanding of IT Governance concepts and ability to ask appropriate questions to adhere to governance.
Communicates effectively with stakeholders and team members regarding technical concepts.
Consistency in updating ServiceNow tickets and establish ticket driven approach.

Preferred:

At least 7 years of broad-based IT experience with technical knowledge of network environmental hardware storage operating systems and applications.

Due to volume of applications we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firms business contact number or business email address.

Required Experience:

Exec

Title: DRSC Global Technology Monitoring Systems Engineer Are you ready to unleash your potentialAt Deloitte our purpose is to make an impact that matters for our clients our people and the communities we serve. We believe we have a responsibility to be a force for good and WorldImpact is our portfo...