IT Service Desk Support
Share
Job Location:
Norfolk, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
iQuasar LLC is seeking a skilled IT Service Desk Support Specialist for one of its clients to provide Tier II and Tier III technical support for enterprise IT operations. The specialist will be responsible for troubleshooting hardware software and network issues managing user accounts and supporting collaboration tools across a hybrid workforce. This role requires strong technical knowledge customer service skills and adherence to ITIL and cybersecurity best practices.
One of our clients needs an IT Service Desk Support.
- Position Title: IT Service Desk Support
- Location: Norfolk VA
- Clearance: Top Secret
Duties and Responsibilities
- Deliver Tier II and Tier III support for desktop laptop and mobile device issues across Windows and macOS platforms.
- Provide support for Microsoft 365 applications and services (Outlook Teams OneDrive SharePoint).
- Utilize remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to diagnose and resolve technical problems.
- Operate and manage IT service desk ticketing systems (ServiceNow BMC Remedy Jira) for incident tracking resolution and escalation.
- Perform user account and access management within Active Directory including user provisioning group policy and RBAC compliance.
- Troubleshoot and resolve connectivity issues involving TCP/IP DNS DHCP and VPN technologies.
- Apply cybersecurity best practices for endpoint security data handling and incident response.
- Support incident reporting and escalation processes in compliance with agency and DoD requirements.
- Contribute to maintaining service-level agreements (SLAs) and ITIL-based service delivery.
- Support shift-based and/or on-call schedules as required to ensure operational readiness.
- Provide technical support to remote and hybrid workforce environments.
Minimum Qualifications
- Associate degree in Information Technology Computer Science or a related field.
- Bachelors degree in IT or a closely related discipline preferred.
- 24 years of relevant experience for Tier II support.
- 4 years of relevant experience for Tier III support (advanced roles such as system access management endpoint administration or incident response).
Certifications & Clearance:
- Active Top Secret clearance or above.
- CompTIA A ITIL v4 Foundation Azure Fundamentals or Microsoft 365 Fundamentals.
If you are interested in this position please send me a copy of your latest resume at with the information requested below: Also please let me know what time/number is best to call to discuss this great case you are not interested in this position or this is not a right fit for you please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!
- Availability to start a new job
- Best Rates
- Contact #
Please dont hesitate to contact me with any question (s) you may have. All employment is decided based on qualifications merit and business need.
Regards
Faizan (Floyd Wani)
Senior Recruitment Professional
iQuasar LLC
Cleared Recruitment Proposal Development Technology
Email:
Direct:
Main: Ext. 601
iQuasar LLC is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion/belief national social or ethnic origin disability gender/gender identity marital/partnership status pregnancy medical history or genetic information family or parental status or any other status protected by federal and state regulations.
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
