Client Relations Supervisor
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
$ 70000 - 75000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join the team behind Hollywoods most iconic glow.
Melrose Skin Clinic home to Hollywoods most iconic glow is seeking a poised polished and results-driven Client Relations Supervisor to join our luxury medical aesthetic team. This role is ideal for someone who thrives in an elegant client-focused environment has a passion for skincare and wellness and finds fulfillment in creating lasting client relationships rooted in trust and transformation.
As a Client Relations Supervisor you will be the face of our clinicguiding clients through their personalized skincare journeys offering expert recommendations and curating experiences that embody the sophistication and results-driven reputation of Kate Somerville.
This role offers a Full-Time (TuesdaySaturday) opportunity and includes Front Desk Concierge responsibilities designed to deliver a seamless white-glove experience from the very first hello.
Key Responsibilities:
- Conduct luxury sales-focused client booking via phone email and textlistening deeply to client goals and suggesting treatment and product enhancements tailored to their needs.
- Maintain an elevated level of professionalism and warmth in all client interactions ensuring every touchpoint reflects the Kate Somerville brand.
- Possess comprehensive knowledge of all aesthetic treatments including benefits results and appropriate pairings.
- Provide introductory consultations to new clients curating personalized treatment and product recommendations.
- Achieve and exceed sales goals across memberships treatment packages and retail.
- Drive client retention and rebooking through thoughtful follow-up and personalized communication.
- Contribute to the clinics reputation by achieving review and client satisfaction goals.
- Act as a true ambassador of the brandcultivating referrals participating in community outreach and representing the essence of Melrose luxury.
- Deliver White Glove service that goes above and beyond expectations ensuring each client leaves feeling valued and radiant.
Qualifications:
- Proven experience in luxury sales ideally within the medical spa skincare or wellness industries.
- Exceptional interpersonal and communication skills with a genuine client-first mindset.
- Strong understanding of aesthetic treatments skincare products and beauty industry trends.
- Track record of consistently meeting or exceeding sales goals.
- Ability to thrive in a fast-paced high-touch environment while maintaining grace under pressure.
- Availability to work evenings weekends and select holidays.
What We Offer:
- Competitive Compensation based on experience and schedule
- Performance-Based Monthly Bonuses
- 401(k) with Company Match
- Exclusive Employee Discounts on Kate Somerville products and Melrose Skin Clinic treatments.
- Ongoing Education & Training Programs to refine your expertise and product knowledge
- Medical Dental and Vision Insurance
- Life Accident and Disability Coverage
- Paid Holidays and Additional Perks
Why Youll Love It Here
Youll be part of an intimate high-performing team within one of Los Angeless most renowned luxury skincare destinations. Every day brings the opportunity to transform confidence elevate beauty and deliver results that go far beyond the surface.
If youre ready to combine your passion for skincare with the polish of luxury hospitalitywe invite you to join the glow
Youll Do:
- Cultivate long-term client relationships through expert product and treatment recommendations.
- Manage phone e-mail and in-person bookings with precision and grace.
- Achieve sales goals for memberships treatment packages and retail products.
- Deliver white-glove service that embodies the sophistication of Kate Somerville.
- Support day-to-day clinic operations ensuring every client experience feels seamless and luxurious.
What Were Looking For:
- Proven sales experience in luxury skincare or medical aesthetics.
- Exceptional communication and a polished professional demeanor.
- Passion for beauty wellness and client care.
If youre ready to blend luxury science and servicejoin the glow at Melrose Skin Clinic!
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The expected pay range for this position is $70000 to $75000. The exact rate is determined by various factors including experience skills education geographic location and budget.
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Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Discover skin care products by Kate Somerville and visibly transform your skin. Whatever your skin concern, Kate's skin care collection can visibly change your skin and this can change your life.
