Warner Robins, GA MQS2 Lead Medical Appointment Clerk (Supervisor)

Warner Robins, GA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Lead Medical Appointment Clerk (Supervisor)

Location: 78th Medical Group Robins Air Force Base Warner Robins GA 31098

Tentative Start Date: 16 May 2026

No. of FTEs Required: 1 FTE

Work Schedule: Monday-Friday(9-hour shift with 1-hour unpaid meal break); 40 hours/week

Qualifications:

Education: High School Diploma or General Educational Development (GED) equivalent.
Experience:

Minimum 6 months experience in medical appointment scheduling within a clinical setting
Typing speed of at least 50 WPM
Demonstrated supervisory or lead experience preferred
Strong customer service communication and organizational skills

License / Certification: Basic Life Support (BLS) certification (AHA or Red Cross) required

Responsibilities:

Supervise and coordinate daily operations of Medical Appointment Clerks supporting patient appointment services.
Manage staff schedules and coverage to ensure uninterrupted services during all hours of operation.
Oversee appointment scheduling rescheduling and cancellations in MHS GENESIS in compliance with access-to-care standards.
Monitor call center performance metrics including wait times abandonment rates and first-call resolution.
Train mentor and evaluate staff to ensure compliance with DHA appointing procedures and customer service standards.
Serve as the primary liaison between appointment staff and clinic leadership to resolve scheduling and access issues.
Prepare and submit required performance and quality reports to Government leadership.
Approve leave address employee issues and resolve patient complaints as required.
Ensure compliance with HIPAA Privacy Act and DoD security policies.

Prime Physicians is a physician-led The Joint Commission (TJC) Accredited ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services offering comprehensive solutions to hospitals health systems and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning we enhance operational efficiency and streamline business processes. With Prime Physicians the future of patient care is in skilled and dedicated hands leading the way towards a more efficient effective and compassionate healthcare system.

Job Title: Lead Medical Appointment Clerk (Supervisor) Location: 78th Medical Group Robins Air Force Base Warner Robins GA 31098 Tentative Start Date: 16 May 2026 No. of FTEs Required: 1 FTE Work Schedule: Monday-Friday(9-hour shift with 1-hour unpaid meal break); 40 hours/week Qualifications: Educ...