Client Service Associate

Fairfield, OH - USA

Hourly Salary: $ 28 - 35

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are an established and successful fee-only RIA operating from beautiful Fairfield CA. Our Founder was an early adopter of the fee-only model and the CFP credentials. Hes built our firm with one driving passion; to help people. We are loyal to the fiduciary duty we have to our clients and build deep relationships with them so we can help navigate their best life in all areas they determine are important. We believe in deep financial planning work and taking the care to get the details right the first time. Our team currently consists of four advisors and two support staff. Our team-based approach is what makes us special ensuring a much better experience both for team members and clients. We believe that if we always put the interests of the clients and the team ahead of our own everything will work out for the best in the long run. We support each other to get the job done for our clients. We honor each persons place in the process but we never hesitate to jump in and help each other as needed. Our team is always kind and respectful to each other and we expect the same from our clients and partners. We encourage and support our team to continue learning and growing monitor for job satisfaction and align individual strengths and interests to each role in every way that we can. And we also like to have fun!

As a Client Service Associate with our firm you will work within the operations team the majority of the time while also supporting administrative tasks that are essential to keeping the office running smoothly. Ideally you know the differences between accounts such as trusts IRA vs ROTH and qualified vs nonqualified and you also know the steps that are needed to process them addition to having working knowledge of industry software systems and processes you are exceptionally organized have amazing attention to detail and are committed to delivering a confidential smooth and confidence-inspiring experience for our clients with every interaction. Whether its answering the phones completing paperwork handling service requests or ordering office supplies you tackle it with a service heart and an accuracy and efficiency that cant be beaten. You are a solutions-oriented professional who embraces technology looking for ways to add efficiency. You are proactive have impeccable follow-through and take immense pride in your work and your reliability. You love to learn and are always finding ways to improve and expand your impact.

Duties & Responsibilities:

Spend approximately 80% of your time working with the firms operations team and 20% handling essential administrative tasks
Communicate process and follow up with clients on various client service items including general questions applications withdrawal requests beneficiary changes etc. following all to completion
Coordinate with advisors and clients to complete and process new account paperwork transfers and contributions and to keep client accounts in good standing
Interface with custodians to complete new account applications and various account maintenance items process cash and securities transactions follow up as needed
Assume cashiering function with Charles Schwab ensuring accurate and efficient financial transaction processing
Update and maintain client status and information within CRM (Wealthbox) and all internal systems and reports
Follow manage and monitor task list effectively prioritizing time-sensitive requests or issues
Download upload and manage documentation within secure portals ensuring accurate filing and record-keeping; generate reports for advisors as requested
Schedule client meetings maintain calendar and coordinate scheduling internally and externally; monitor client meeting frequency
Scan copy and distribute materials to clients external professional contacts and internal staff via email or mail
Answer and transfer phone calls greet clients and guests manage office supplies distribute mail and maintain a professional and welcoming office environment
Collaborate in a team environment to deliver a seamless and integrated client experience

Qualifications:

1 years experience in the financial services industry with a concentration in securities and investment operations highly preferred; may consider alternative experience that aligns with characteristics/traits
Bachelors degree preferred; may consider associates degree or equivalent experience
Familiarity with Black Diamond Wealthbox eMoney and Schwab preferred
Advanced Microsoft Office skills
Able to self-manage prioritize and manage time effectively while following established processes and procedures
A curious nature and a commitment to continuous professional learning and development
Excellent communication (written and verbal) relationship building and organizational skills
Effectively prioritize workloads and complete tasks within well-defined guidelines and time constraints
Organizational skills and attention to detail are critical given the nature of paperwork processes and work upon which both clients and the advisory depend

Required Experience:

Duties & Responsibilities:

Spend approximately 80% of your time working with the firms operations team and 20% handling essential administrative tasks
Communicate process and follow up with clients on various client service items including general questions applications withdrawal requests beneficiary changes etc. following all to completion
Coordinate with advisors and clients to complete and process new account paperwork transfers and contributions and to keep client accounts in good standing
Interface with custodians to complete new account applications and various account maintenance items process cash and securities transactions follow up as needed
Assume cashiering function with Charles Schwab ensuring accurate and efficient financial transaction processing
Update and maintain client status and information within CRM (Wealthbox) and all internal systems and reports
Follow manage and monitor task list effectively prioritizing time-sensitive requests or issues
Download upload and manage documentation within secure portals ensuring accurate filing and record-keeping; generate reports for advisors as requested
Schedule client meetings maintain calendar and coordinate scheduling internally and externally; monitor client meeting frequency
Scan copy and distribute materials to clients external professional contacts and internal staff via email or mail
Answer and transfer phone calls greet clients and guests manage office supplies distribute mail and maintain a professional and welcoming office environment
Collaborate in a team environment to deliver a seamless and integrated client experience

Qualifications:

1 years experience in the financial services industry with a concentration in securities and investment operations highly preferred; may consider alternative experience that aligns with characteristics/traits
Bachelors degree preferred; may consider associates degree or equivalent experience
Familiarity with Black Diamond Wealthbox eMoney and Schwab preferred
Advanced Microsoft Office skills
Able to self-manage prioritize and manage time effectively while following established processes and procedures
A curious nature and a commitment to continuous professional learning and development
Excellent communication (written and verbal) relationship building and organizational skills
Effectively prioritize workloads and complete tasks within well-defined guidelines and time constraints
Organizational skills and attention to detail are critical given the nature of paperwork processes and work upon which both clients and the advisory depend

Required Experience: