Service Excellence Advisor | Part-time

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The pay range for this position is listed below. Actual pay rate dependent upon experience.

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

• Analyze provider and department clinical and non-clinical processes and practices to identify opportunities for improvement in patient experience.
• Research and design coaching models utilizing evidence-based practices to address customer experience opportunities.
• Identify disseminate and implement evidence-based practices and research in clinical and non-clinical areas of focus to facilitate quality outcomes.
• Develop implement and evaluate policies practices and standards of care around patient experience to exceed national top performers.
• Design and deliver individual and team coaching to physicians leaders and staff based on observation and analysis of interactions with patients.
• Follow up on identified opportunities for improvement for providers leaders and staff and develop ongoing coaching plans to continue and sustain improvement.
• Plan design facilitate coordinate and deliver evidence based education and curriculum for clinical and non-clinical employees leaders and providers.
• Analyze patient and resident/family experience results to identify opportunities for improvement and design and deliver education and individual and team coaching specific to the needs of various individuals and entities across Avera.

• Bachelors

• Technical Certificate Executive coaching
• Registered Nurse (RN) - Board of Nursing Upon Hire

• Commitment to the daily application of Averas mission vision core values and social principles to serve patients their families and our community.
• Promote Averas values of compassion hospitality and stewardship.
• Uphold Averas standards of Communication Attitude Responsiveness and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles laws regulations and standards associated with but not limited to CMS The Joint Commission DHHS and OSHA if applicable.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability Veteran Status or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to .