Technical Support Specialist
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Job Location:
Fresno, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Technical Support Specialist
About the Role:
We are seeking a dedicated Technical Support Specialist to join our dynamic team in the Real Estate industry. As the go-to expert for all technical issues you will play a crucial role in ensuring smooth operations and providing top-notch support to our clients and internal teams.
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to software hardware and network systems.
- Diagnose and troubleshoot technical issues escalating complex problems to the appropriate teams when necessary.
- Install configure and maintain computer systems and software applications.
- Collaborate with cross-functional teams to improve overall technical support processes and procedures.
- Document technical knowledge in the form of notes and manuals for future reference.
Requirements:
- Bachelors degree in Computer Science Information Technology or a related field.
- Proven experience in technical support roles within the Real Estate industry.
- Strong knowledge of software hardware and network systems.
- Excellent problem-solving and communication skills.
- Ability to work well under pressure and prioritize tasks effectively.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and inclusive work environment.
- Chance to work with cutting-edge technology in the Real Estate industry.
Required Skills:
Troubleshooting customer service technical knowledge (hardware/software) communication problem-solving remote support tools ticketing systems time management product knowledge and adaptability.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
