Clinical Case Manager, Urgent Care

Position Summary:

The UCC Clinical Case Manager works closely with the Associate Director of the RESET Team (Rapid Evaluation Stabilization and Engagement for Treatment) in providing case management services to students and supporting UCC staff through planning implementing and coordinating resources based on individual student and staff needs. The goal of this position is to promote continuity of care through coordinating collaborating and advocating based on students needs; coordinating care with students receiving services from other campus resources within and outside the Student Care Network as well as community resources including Vanderbilt University Medical Center (VUMC); assists UCC staff with the hospitalization process discharge planning follow-ups and coordination of other services; establishes maintains and coordinates relationships with campus and external resources that would assist with the students needs; consults with other staff to discuss resources; consults/meets with students to determine their needs and best course of treatment; provides transitional support to referring therapist and clients in need of referral to community services; acts as liaison and coordinates between Student Care Coordination (SCC) UCC and community referral sources including hospitals private practitioners clinics psychiatry and other mental health agencies while maintaining a shared database of community referral resources in partnership with the SCC.

Duties will include but are not limited to: tracking of no-shows/cancellations and high-risk clients; scheduling referrals; obtaining authorization to release and obtain client information and/or medical/psychotherapy records; assisting and tracking caseloads coordinating hospitalizations and/or post-hospitalization care; providing education emotional support preventative care and health promotion; tracking interventions and outcomes; and providing triage assessment crisis follow-up and crisis intervention as needed. This position will also perform occasional community outreach consultation and liaison activities. Multicultural awareness and specific awareness of racial and identity- related health equity issues and responsiveness are important components of all clinical and community outreach-oriented work.

About the Work Unit:

The University Counseling Center (UCC) supports the mental health needs of Vanderbilt students encouraging their work toward their academic and personal goals. Our highly skilled and multidisciplinary staff develop evidence-based treatment plans tailored to each individuals unique background and needs by working together with students campus partners and community providers. The UCC also emphasizes prevention and education through collaboration and consultation focused on the development of the skills and self-awareness needed to excel in a challenging educational environment. We offer culturally responsive services in a safe and affirming space and are committed to engaging in an ongoing dialogue that provides our team with opportunities to grow in the context of their own cultural identity development. The UCC is committed to understanding the role of diverse experiences and backgrounds in order to best promote mental health and wellbeing in the lives of individuals and in our community. #VUrecruitIND

About Student Affairs at Vanderbilt University:

Student Affairs serves a central role in student learning and development at Vanderbilt advancing the Universitys mission of teaching research and service. Student Affairs at Vanderbilt cultivates vibrant inclusive communities that foster a students sense of belonging and wellbeing through collaborative partnerships transformative learning experiences and an accessible and holistic network of resources. We value connection belonging compassion development and innovation. Our staff are committed to continued growth in knowledge awareness skills and experience engaging with these priorities in a higher education environment.

Key Functions and Expected Performance:

This role requires a minimum of 10% client-facing responsibilities and will not exceed 40%

Provide clinical case management services to students:

• Track no-shows/cancellations of high-risk clients.
• Schedule off-campus care referrals requested by UCC clinicians including obtaining authorization to release and obtain client information and/or medical/psychotherapy records.
• Develop effective working relationships with the Vanderbilt community including Student Care Network entities academic deans faculty residential staff Dean of Students departments Vanderbilt University Police Department and other relevant campus partners to ensure a collaborative support network on campus to respond to student needs and optimize support and safety for Vanderbilt students.
• Assist other Student Affairs offices with coordination of care as needed.
• Monitor and update UCC Clinicians of midterm deficiencies academic dismissals or probations of Students on their caseloads with the academic calendar.
• Participate in weekly Counseling Services meetings with other Student Affairs offices to provide clinical updates and insight to ensure best student outcomes during weekends or University breaks.
• Provide outreach and educational programming to campus community to support campus and individual mental health wellness and skill development.
• Maintain appropriate and timely documentation for recordkeeping and communication with other service providers based on ethical and legal standards and requirements to enhance care for students.
• Works collaboratively with other case managers at the UCC to support students and coordinate care with campus partners including coverage for each other when needed.
• Engagement in urgent care support and follow-ups for students seen in urgent care of a higher acuity. Including responding to after hour reports the next business day.

Provide specialized crisis intervention and follow-up services:

• Coordinate hospitalizations and/or post-hospitalization care in collaboration with the SCC providing education emotional support preventive care and health promotion tracking interventions and outcomes and providing triage assessment and crisis intervention as needed
• Respond to mental health emergencies in a culturally responsive manner to support students in a framework and manner that acknowledges their unique and intersecting personal and cultural identities.
• Identify appropriate interventions for students in crisis working effectively with the staff of the UCC to access appropriate resources and engaging campus partners effectively to develop an effective plan for supporting students.
• Engage in the urgent care team for working with students in crisis. Follow up with Students 24-48 hours after seen on Urgent Care.
• Engagement and assisting Students with MLOA recommendations.
• Communicate with campus partners supporting students in crisis and develop intervention strategies to ensure student safety and support.
• Collaborate with the Vanderbilt University Medical Center Emergency Department Vanderbilt Psychiatric Hospital the Partial Hospital Program at Vanderbilt University Medical Center and other community providers as appropriate to ensure positive student outcomes a smooth transition to outside care and/or a seamless discharge/transition back to campus for students.

Other duties:

• Participate in training activities including case conference small group supervision and seminars/workshops to support trainee development and progress within the UCCs accredited training program.
• Engage in professional development including presentations at pertinent conferences and workshops to expand upon and bring back skills and knowledge to the greater UCC team.
• Perform other duties necessary to enhance the student experience and/or facilitate the success of the University division or department.
• Contribute to the broader mission and objectives of Student Affairs and the University by serving on divisional and institutional committees task forces and working groups.
• Actively participate in key divisional initiatives and events including Move-In Day and all-division meetings and gatherings.
• Maintain a working knowledge of relevant university policies procedures and systemssuch as those related to travel procurement expense and time reportingto ensure effective compliant and responsible operations.
• Demonstrate a collaborative spirit by supporting divisional colleagues and engaging in efforts that advance shared goals and strategic priorities.

Institutional Divisional and Department Administration activity:

• Contribute to the broader mission and objectives of Student Affairs and the University by serving on divisional and institutional committees task forces and working groups.
• Actively participate in key divisional initiatives and events including Move-In Day and all-division meetings and gatherings.
• Maintain a working knowledge of relevant university policies procedures and systemssuch as those related to travel procurement expense and time reportingto ensure effective compliant and responsible operations.
• Demonstrate a collaborative spirit by supporting divisional colleagues and engaging in efforts that advance shared goals and strategic priorities.

Supervisory Relationships:

This position does not have any supervisory responsibility; the position reports administratively and functionally to a UCC Associate Director for Clinical Operations.

Education and Certifications:

• A masters degree from an accredited institution of higher education in counseling social work or other mental health-related field is necessary.
• Licensure is strongly preferred.
• Eligibility for licensure in Tennessee within two years of employment is required.

Experience and Skills:

• Demonstrated ability to effectively interact with patients/ clients from diverse backgrounds is preferred.
• Effective interpersonal skills to form and maintain meaningful relationships with students colleagues and all stakeholders is preferred.
• Experience working in a higher education setting is preferred.
• Strong organizational skills and the ability to manage multiple platforms where information is both assessed and accessed is strongly preferred (including Microsoft Excel).
• Strong verbal and written communication skills
• Strong documentation skills with acute attention to detail
• Ability to multitask and prioritize efficiently in a fast-paced environment