Senior Technical Writer
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Job Location:
Monthly Salary:
Posted on:
29 days ago
Vacancies:
1 Vacancy
Job Summary
Who we are:
For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.
We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.
Your role:
Global Relay has a rich history of innovatively solving compliant communication and archiving challenges for regulated organizations of all shapes and sizes. This is a fantastic opportunity for an experienced Technical Writer dedicated to user advocacy and user success to join our growing Technical Communication team.
The Senior Technical Writer will create a diverse set of user assistance content purpose-built to empower users to master the concepts and tasks specific to their successful candidate will create user and configuration guides developer documentation online help reference cards release and maintenance notifications training material feature briefs and other relevant with a variety of content delivery tools is required so we can tailor material to a range of technical aptitudes learning styles and use cases.
Your responsibilities:
- Champion our users by researching them their roles responsibilities challenges workflows and more to create the materials to facilitate their ongoing success
- Collaborate with UX Product Technical Communication and Marketing to produce consistent content for various touch points and contexts
- Contribute to the corporate style guide and voice guidelines; reinforce these styles when reviewing content produced by others
- Work with stakeholders to incorporate their insights into your content to ensure your work benefits both our internal teams and external users
- Examine approaches for leveraging technical writing tools and processes to streamline content creation
- Ensure the successful completion of all user content required for each product release or upgrade including secondary and complementary material
- Manage multiple projects and parallel deadlines
- Stay current with advances and trends in the field and industry at large
- Collaborate with and support other Technical Writers
About you:
- 7 years Technical Writing experience creating content for diverse audiences e.g. standard users IT personnel programmers/developers data scientists etc.
- A portfolio providing your writing samples and documentation process
- Degree/Diploma in English technical writing computer science or related field
- Advanced knowledge of the following:
- Online documentation tools e.g. Madcap Flare WordPress
- Knowledge base authoring tools e.g. Salesforce Knowledge Zendesk
- Microsoft Office Suite
- Email campaign tools e.g. Constant Contact HubSpot
- Graphic editing tools e.g. Photoshop Visio Snagit
- Working knowledge of the following:
- HTML and CSS
- API schemas for developer documentation
- Project management tools i.e. Confluence JIRA
- Localization tools: e.g. MemoQ Trados
- Conversational chatbots AI terminology prompt engineering
- Product strategy software e.g. Productboard
- Collaboration platforms e.g. Miro Figma
- Advanced interview skills
- Strong interpersonal skills to work effectively and empathetically with internal and external customers subject matter experts all levels of management and peers
- Marketing copywriting proficiency is an asset
Compensation:
Global Relay advertises the pay range for this role in compliance with British Columbias pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.
The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees work-life rhythms. We provide a comprehensive extended health benefits program including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days which increase based on tenure. Other benefits include: Paid sick days maternity/parental enhancement program corporate bonuses and an RRSP contribution matching program.
For Vancouver-based employees we provide a subsidized meal program courtesy of our talented in-house culinary team!
What you can expect:
At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.
We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.
To learn more about our business culture and community involvement visit .
Required Experience:
Senior IC
Key Skills
- Proofreading
- Adobe Acrobat
- Content Management Systems
- Technical Writing
- Visio
- Microsoft Powerpoint
- Sharepoint
- XML
- Confluence
- Wiki Systems
- Word Processing
- Writing Skills
About Company
Upgrade to Global Relay. The leading provider of compliant electronic communications archiving, messaging, supervision, and eDiscovery.
