Call Center Representative
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Job Location:
Clackamas County, OR - USA
Yearly Salary:
$ 38000 - 43000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Job Summary:
We are seeking a friendly reliable and tech-savvy Remote Call Center Representative to join our customer service this role you will be the first point of contact for customers providing support resolving issues and ensuring a high level of customer satisfaction.
Key Responsibilities:
Answer incoming calls emails or chats from customers in a timely and professional manner
Resolve customer inquiries regarding products services orders billing technical issues or general questions
Escalate complex or unresolved issues to the appropriate departments
Document all interactions accurately in the CRM or ticketing system
Maintain knowledge of company products promotions and policies
Meet performance metrics including call handling time customer satisfaction and resolution rate
Requirements
High school diploma or equivalent (Associates degree is a plus)
Prior customer service or call center experience preferred
Excellent verbal and written communication skills
Comfortable working independently in a remote environment
Ability to multitask and stay organized while handling multiple customer interactions
Quiet distraction-free home office with reliable high-speed internet
Benefits
Health dental and vision insurance
Career growth opportunities
Remote work equipment or stipend
Required Skills:
High school diploma or equivalent (Bachelors degree preferred). Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail.
Required Education:
High school diploma or equivalent (Bachelors degree preferred).
Company Industry
IT Services and IT Consulting
Key Skills
- Data Entry
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