Program Support Administration
Division of Benefits and Medical Eligibility (DBME)
8620 North 22nd Avenue Phoenix AZ 85021

Salary: $37.7613 - $48.5524 Hourly ($78543 - $100989 Annual)

Grade: 24

Closing Date: October 27 2025

Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come Join the DES Team!

The Department of Economic Security Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Program Support Administrator. This position will play a key role in senior-level decision-making related to program compliance. The position will be required to maintain a direct confidential working relationship with department executives.

The Program Support Administrator will also be responsible for managerial oversight of teams delivering ongoing education and refresher training for all 1500-plus field operations staff. These staff members administer eligibility for Medical Nutritional and Cash Assistance programs. Due to the complex nature of these programs and regular updates to both regulations and systems used in the determination of eligibility there is an ongoing need for staff development on those updates. Responsibility includes management of a team that develops delivers and evaluates workshops and materials for ongoing education programs. The position also functions as a liaison between federal state agencies and community groups/organizations to provide a joint cooperative effort to facilitate the delivery of services; provide information regarding the availability of services to the public. Directs the delivery of training programs to staff designed to reduce the error rates and expedite service to the public. Develops and recommends operational plans to enhance the delivery of services for FAA programs including coordination with other divisions and state agencies.

This position is now also responsible for managing quality-enhancing projects to implement operational Improvements to the delivery of program services in DBME. These responsibilities include: Participation in strategic discussions with DBME AD Deputy AD and Administrators to establish procedures regarding program efficiency and effectiveness; responsible for executing decisions and implementing changes as needed. Oversee hiring and retention which includes managing staffing levels making staff assignments and evaluating performance; work with local office management staff to resolve personnel and customer issues/complaints. Work with DBME Human Resources on various complex sensitive and confidential personnel actions; plan organize and manage programs practices and procedures to ensure uniform interpretation application and implementation according to state and federal laws rules and regulations; develop and review operating procedures: develop analyze and monitor reports to ensure accurate and timely processing of customer benefits; develop implement manage and evaluate strategies to meet the department and divisions mission and values; work with appropriate parties regarding specific budgetary and fiscal planning and management; work with other Program Managers to integrate program services; meet regularly with community groups organizations and other internal/external partners to coordinate services; build support and strengthen community relationships with community partners and other organizations.

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Resolves confidential matters involving case processing issues staff replacement disciplinary actions region performance issues trends policy directives service delivery continuous quality and timeliness improvements program and fiscal analysis and division strategic plan.
  
• Meets with division leadership and external partners to ensure programmatic issues are addressed and implemented appropriately in accordance with required regulations.
  
• Responsible for coordination and senior level decision making related to program compliance methods of operation and makes recommendations for corrective actions.
  
• Represents the division on committees and task forces; participates in meetings with federal state local government officials private agencies and community groups concerning implementation and development of new and existing programs and objectives policies and procedures as determined by the Division and assessments of the community needs.
  
• Develops criteria for evaluating program performance analyzes issues and addresses them in a timely manner to ensure all goals and objectives can be met through proper administration and implementation of the program.
  
• Represents the Bureau Chief and/or participates in meetings with other division heads concerning coordination of State and Federal programs.
  collaborates with the BC on operational and strategic issues as they arise provides strategic recommendations based on analysis and projections.
  
• Conducts meetings to resolve issues provide progress reports and set priorities within the administration.
  
• Ensures that the uniform interpretations practices and procedures are maintained and implemented according to State and Federal Laws rules and regulations.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Federal and State rules and regulations governing the Division of Benefits and Medical Eligibility.
  
• Benefit programs in Arizona and the laws policies and procedures pertaining to services.
  
• Policies and procedures established for the work unit including administrative procedures and protocol.
  
• Various funding sources and limitations of funding.
  
• Contract management and control such as ensuring compliance with the terms of contracts negotiating changes to existing contracts.
  
• Program services and how programs across divisions are interrelated.
  
• DBME regulations and operation procedures.
  
• Principles and techniques of system development.

Skills in:

• Reading understanding and interpreting laws regulations policies and procedures.
  
• Presenting information and ideas clearly and effectively both orally and in writing.
  
• Reviewing understanding analyzing and monitoring complex operational and fiscal systems and programs.
  
• Maintaining complex record-keeping systems and the development of associated forms.
  
• Reasoning logically and creatively to develop and evaluate alternatives and select the best alternative from among them.
  
• Negotiating outcomes persuading others to courses of action in highly sensitive and complex areas.
  
• Research analysis negotiations communication and technical writing.
  
• Creative thinking is a needed skill to design and/or create new applications.

Ability to:

• Organize efficiently and have the ability to analyze current policies terms and services to accomplish the goals.
  
• Effectively communicate both verbally and in writing.
  
• Understand and interpret complex issues laws and policies.
  
• Plan analyze and coordinate activities as well as establish priorities develop procedures listen and lead in a fast-paced environment.
  
• Adjust to changing priorities.

The ideal candidate for this position will have:

• Five years of managerial or project management experience in the programmatic operations in a social service agency or environment.
  
• Bachelors degree in Business Administration Public Administration or Management of Social Sciences.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
  
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agencys ability to reasonably accommodate any restrictions.
  
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical dental life and short-term disability insurance plans
  
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition Reimbursement
  
• Stipend Opportunities
  
• Infant at Work Program
  
• Rideshare and Public Transit Subsidy
  
• Career Advancement & Employee Development Opportunities
  
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.

For questions regarding this career opportunity please contact Alex Rivera at or

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or Requests should be made as early as possible to allow time to arrange the accommodation.