Customer Service Representative, HK Retirement (2 Months)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Opportunity
Are you looking for a supportive collaborative workplace with great teams and inspiring leaders Youve come to the right place. Were looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you and the career below sounds exciting wed like to hear from you.
The customer is the focus of everything we do and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representative with the resources to solve critical problems for the future of our business which is why we need you.
Position Responsibilities:
- Handle enquiries and requests of employee benefits related products (including but not limited to MPF and Group Life and Health) arising from distributors or customers.
- Handle and resolve customer queries and requests via phone
- Ensure accuracy and compliance of all requests to be completed with good quality standards.
- Support ad-hoc tasks to achieve desired results of business needs.
Required Qualifications:
- Prior experience in customer service or call/ service centre is a plus but not required - we will provide training and support to help you succeed
- Preferably worked previously in a call centre/service centre environment
- Excellent telephone manner with good interpersonal skills
- Mature and pleasant personality
- Self-motivated and able to work independently
- Excellent service attitude and able to follow through on commitments to customers
- Adherence to quality standards
- Good communication skills in Chinese both written and spoken
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
