Overnight Hotel Security
Share
Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
The Overnight Security Officer plays a key role in ensuring the safety and security of all guests team members and hotel property. This position requires an alert well-groomed and service-oriented professional who demonstrates composure discretion and attentiveness at all times.
As the hotel is undergoing renovation the ideal candidate contributes to a calm and professional overnight presence that reinforces our commitment to guest safety and exceptional service.
This is not just a security postit is a position of trust and professionalism in a hotel undergoing renewal. The Overnight Security Officer helps uphold the safety dignity and integrity of our property serving as both a guardian of our guests and an ambassador of our future standard of excellence.
Responsibilities
- Approach all interactions with guests and associates in a friendly service-oriented and professional manner.
- Maintain reliable attendance and adhere to all scheduling requirements based on hotel needs.
- Uphold high standards of personal appearance and grooming including proper uniform and name tag in compliance with brand and company standards.
- Ensure safe and efficient hotel operations by following all company policies and security procedures.
- Answer calls and dispatch assistance promptly maintaining clear and professional two-way radio communication at all times.
- Maintain visual contact with the Front Desk and hotel entrance when not performing property rounds.
- Conduct frequent security patrols of the property checking doors lights safety hazards and potential security risks.
- Maintain accurate and detailed activity logs and complete incident/accident reports clearly and promptly.
- Safeguard guest and associate confidentiality at all times.
- Verify identification of all visitors and contractors entering secure or restricted areas.
- Respond swiftly and appropriately to emergencies disturbances alarms and guest concerns.
- Assist guests as needed including room lockouts and safe escort requests.
- Act as the first responder to incidents such as theft accidents or guest disturbances; partner with management to document and resolve appropriately.
- Support external agencies (police fire EMS) when required ensuring professional representation of the hotel.
- Maintain knowledge of the hotels locking systems CCTV and emergency response protocols.
- Challenge suspicious behavior tactfully and professionally prioritizing guest and associate safety.
- Handle incoming/outgoing packages and process lost and found items according to hotel policy.
- Attend required meetings and perform additional duties as assigned by leadership.
Qualifications
- High school diploma or equivalent required.
- Prior experience in security hospitality law enforcement or related field preferred.
- CPR First Aid and Heimlich certifications preferred (or willingness to obtain).
- Strong communication and observational skills with calm composure under pressure.
- Ability to remain alert and engaged throughout overnight shifts.
- Physically able to perform frequent walking standing and occasional lifting.
- Availability to work AM PM overnight weekends and holidays as required.
Key Skills
- Accounts Receivable
- Customer Service
- Accounting & Finance
- Financial Situation
- Custtomer Relationship
- Product Knowledge
- Communication
- Customer Accounts
- Financial Risk Assessment
- Financial Risk Analysis
- Risk Control
- Payment Method
- Financial statement
- Business Relationships
- Accounts Payable
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
