HCM Client Representative

Pittsburgh, PA - USA

Monthly Salary: Not Disclosed

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

Do you want to be a part of a family and not just another employee Are you looking for a friendly work environment where you are recognized for your success and can make a difference Do you like helping people discover their aha moments and creating programs that have an impact on the organization At CTR we are focused on providing exceptional customer service to are clients and are passionate about the work we do. We are in search of inspired people who share that passion take great pride in the organization and work and exemplify a #CTRProud attitude. If this sounds like you apply today and find out what it means to be #CTRProud.

CTR is seeking a motivated and self-driven HCM Client Representative to join their team. Working in a fast-paced growing payroll and human capital management technology company we see this as an opportunity for someone who excels at researching analyzing and resolving payroll related problems.

Respond to customer questions via email and telephone
Troubleshoot client issues in CTRs HCM system isolved
Assist clients with payroll processing tax filing and compliance issues
Assist clients to ensure accurate data input (for new hires terminations deductions garnishments maintenance changes etc) and timely submission/processing of payrolls
Assist with writing reports for both internal and external purposes
Escalate unresolved client issues to Support Manager
Manipulate and import client data
Adhere to company response and resolution times
Maintain client satisfaction and retention

Client Relationship Activities:

Participate in client meetings as required
Strong customer service is important to succeed in this role

QUALIFICATIONS REQUIRED:

3 to 5 years work experience in Payroll.
Proficient with word and excel.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

Experience with Report Writers.
General Ledger Experience.
401k Experience
Advanced client service skills both written an oral.
Ability to analyze problems through effective customer interaction and communication.
Ability to work under time constraints to ensure deadlines are met.
Proven capability in effectively managing and meeting client expectations.
Strong self-initiative and highly motivated individual.
The ability to work flexible hours may be required.

Required Experience:

Unclear Seniority

Respond to customer questions via email and telephone
Troubleshoot client issues in CTRs HCM system isolved
Assist clients with payroll processing tax filing and compliance issues
Assist clients to ensure accurate data input (for new hires terminations deductions garnishments maintenance changes etc) and timely submission/processing of payrolls
Assist with writing reports for both internal and external purposes
Escalate unresolved client issues to Support Manager
Manipulate and import client data
Adhere to company response and resolution times
Maintain client satisfaction and retention

Client Relationship Activities:

Participate in client meetings as required
Strong customer service is important to succeed in this role

QUALIFICATIONS REQUIRED:

3 to 5 years work experience in Payroll.
Proficient with word and excel.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

Experience with Report Writers.
General Ledger Experience.
401k Experience
Advanced client service skills both written an oral.
Ability to analyze problems through effective customer interaction and communication.
Ability to work under time constraints to ensure deadlines are met.
Proven capability in effectively managing and meeting client expectations.
Strong self-initiative and highly motivated individual.
The ability to work flexible hours may be required.

Required Experience:

Unclear Seniority