Learning Specialist (Remote)

We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas or take over sponsorship at this time.

About the role

As a Learning Specialist your primary responsibility is to train new hires across Enovas contact center. You will also work on projects and initiatives that enhance training materials and delivery. This role requires collaboration across departments to ensure that learning strategies promote the on-the-job performance vital to maintaining customer success and satisfaction.

In this role you will model Enovas values through daily interactions fostering collaboration respect and a culture of continuous learning. The Learning Specialist promotes a positive and inclusive learning environment that reflects Enovas commitment to integrity teamwork and customer-centric excellence.

Responsibilities

• Lead daily virtual training sessions for contact center new hires as well as occasional training sessions for more tenured employees to address ongoing education needs.
• Develop and maintain expertise on Enovas brands and contact center functions.
• Educate new employees on product details contact center scripts and processes and essential interpersonal skills to promote customer satisfaction.
• Maintain knowledge and awareness of big-picture business objectives and updates to ensure training remains up-to-date and directly supports operational success.
• Document and maintain records related to new hire performance in the classroom.
• Monitor and report on key training performance indicators (e.g. trainee performance metrics class completion rates and post-training performance outcomes).
• Liaise with stakeholders across departments to pinpoint performance gaps and assess training requirements.
• Collaborate with peers on the Learning & Development Team to develop and/or update comprehensive training materials.
• Identify areas for improvement within existing training programs propose optimized training approaches and integrate enhancements into training materials.

Requirements

• 2 years of previous training teaching and/or coaching experience in a high-demand high-output role with a proven record of success and accomplishment.
• Skilled facilitator with the ability to manage and engage groups in a virtual setting.
• Knowledge of adult learning best practices.
• Experience with online and web-based videoconferencing platforms.
• Experience with presentation software such as Google Slides or PowerPoint and spreadsheet software such as Google Sheets or Excel.
• Tech-savvy able to quickly learn new platforms software and technology.
• Excellent time management and project management skills; experienced at balancing multiple projects and responsibilities.
• Clear professional communicator with strong emotional intelligence. Able to influence others and gain stakeholder buy-in.
• Capacity to work independently and collaboratively.

Compensation

The budgeted annual salary range for this position is $50000 to $65000. Actual annual salary will be determined based on qualifications skills experience and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits described in more detail here.

Benefits & Perks:

• Our hybrid roles require in-office work Tuesday through Thursday with remote flexibility on Mondays and Fridays. This schedule fosters collaboration team connection and strategic planning enhancing communication and effectiveness to drive results.
• Health dental and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova HOLA @ Enova Women @ Enova Pride @ Enova South Asians @ Enova APEX @ Enova and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer dayPlus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike while offering world-class technology and services to traditional banksin order to create accessible credit for millions.

Being a values-driven organization is at the core of Enovas success. We live our values by listening to our customers challenging assumptions thinking big setting high expectations and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enovas values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job without regard to any other classification protected by federal state or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.