FLEX Senior Manager, AX Product Designer

This is a temporary position. Hybrid 1-3 days in office.

JOB SUMMARY

Reporting to the Director Associate Experience - UX the Flex Sr. Manager AX Product Designer plays a critical role in creating industry-leading associate-facing (employee-facing) digital experiences across the full portfolio of Marriott International brands.

The ideal candidate has experience rooted in an empathetic understanding of both the associates physical and digital environments and where the two connect/overlap. The Sr. Manager AX Product Designer advances digital experiences that deliver exceptional user experience to our enterprise-wide associates. This role works closely with product management business and technology colleagues to meet needs across our various associate groups.

A strong portfolio is critical. Your portfolio should showcase experience in UX UI and/or product design particularly highlighting strong visual skills simplicity and ease-of-use. Experience with SaaS and/or enterprise tools is a huge plus. Candidates should be prepared to discuss their role in the work included in the portfolio.

CANDIDATE PROFILE

Education and Experience Required

5 years experience in digital product design UX/UI and/or experience design.

4-year undergraduate degree with bachelors degree in relevant discipline or equivalent experience

Demonstrated success in creating end-to-end UX design and supporting engineering throughout the development lifecycle for digital products; ideally for associate/employee-facing and/or enterprise products

Solid background/understanding of UX design thinking methodology and design operations

Proven experience using design systems delivering concepts user flows/ journeys wireframes prototypes etc. across platforms (desktop mobile web app etc.) with accessibility and inclusivity in mind

Understands and advocates for associate needs and how those manifests through digital experiences

Promotes UX best practices drawn from a variety of disciplines (within and beyond hospitality)

Proactively maintains a keen focus across product areas user research insights and technical feasibility to ensure journey-wide synergy

Communicates with designers product manager and developers through appropriate visuals annotations documentation and deliverables

Proven ability to collaborate with cross-functional teams in support of specific business and development priorities work well with counterparts from various disciplines and influencing work of counterparts without direct reporting accountability through strong interpersonal skills

Preferred Qualifications

Is adept at explaining complicated concepts through clear visuals to facilitate understanding across the organization

Demonstrated ability to deliver results under ambiguous landscapes breaking complexity into understandable chunks bringing ambiguity into focus

Ability to solve problems quickly think creatively and drive speed-to-market delivery while optimizing outcomes

Strong grounding in general usability and transactional design best practices

Demonstrated success in working in a large-scale design team omni-channel digital platform design and development initiatives ideally for a major large-scale global digital app web site or other digital product within the commerce or travel space

Experience with Agile / SAFE development methodologies preferred

CORE WORK ACTIVITIES

Managing Work Projects and Policies

Meets deadlines once agreed upon; ensures teams and directs also meet deadlines

Provides regular status updates through appropriate channels

Successfully and autonomously support multiple tracks of work at once

Accepts critique and critiques work of others in a helpful and professional manner

Communicates in a timely and appropriate manner

Demonstrating and Applying Discipline Knowledge

Where appropriate communicates through rapid hand sketched interfaces and flows rather than more time-consuming deliverables.

Provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation

Provides subject matter expertise on Associate Experience including associate needs and interactions to ensure optimal infusion throughout digital products

Provides information architecture / user experience / visual design oversight through review and critique for all products to promote a cohesive user experience

Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications leveraging a design system

Partners closely with the Customer Experience (CX) and UX Research teams to ensure continuity across Customer and Associate channels where applicable.

Works collaboratively with other sub-disciplines in User Experience Design System as well as other teammates across the organization

Keeps skills up-to-date on industry trends and applies new knowledge to job identifying strategic opportunities for competitive advantages through those findings

Comfortable with multiple qualitative and quantitative research methods like surveys usability testing multivariate testing A/B testing etc.

Ability to take qual/quant dashboards/results and translate into an actionable design strategy

Collaborates with product managers to ensure priorities align with business objectives and KPIs

Uses various user research methodologies to get design feedback and iterates designs based on findings

Expertise level understanding of design tools such as Figma and dev tools like Storybook and GitHub

Keeps technical knowledge up-to-date and applies new knowledge to job

Additional Responsibilities

Works and leads independently with minimal supervision but knows when issues should be escalated to manager

Foster relationships with key partners within and beyond the digital space

Presents work with clarity and confidence; explains complex matters so that others can understand

Uses appropriate communication mechanisms (i.e. in-person conversation Microsoft Teams chat email phone call) for each situation

Demonstrates self-confidence energy and enthusiasm

Performs other reasonable duties as assigned by manager

Problem Solving and Decision Making

Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Leading Through Vision and Values -Keeps the organizations vision and values at the forefront of employee decision making and action.

Managing Change Adaptable to change process and energizes it on an ongoing basis taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

Problem Solving and Decision Making - Identifies and understands issues problems and opportunities; obtains and compares information from different sources to draw conclusions develops and evaluates alternatives and solutions solves problems and chooses a course of action.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Strategy Development Supports systematically evaluating opportunities with the greatest potential for producing positive results

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.