Test-Imp Business Process Engineer

Summary

The Business Process Engineer is responsible for providing and ensuring that team members provide the highest level of customer service to external customers executive leadership as well as corporate and field employees. Projects include a broad spectrum of functions within MarketSource (process modeling gap analysis technical requirements change management SOPs optimization and best practices).

Essential Job Functions:

• Model sales marketing and other business processes utilizing software to measure processes to identify and present bottlenecks and inefficiencies and how the process can be streamlined for improved efficiency and effectiveness

• Establish work measurement programs to develop standards for efficient utilization of field team and support team

• Design and implement operational methods that promote overall efficiency and reduce costs

• Work closely with support teams to identify gaps and redundancies ultimately optimizing and developing prescribed solutions for process improvement

• Conduct data gathering Workflow and Process mapping

• Prepare and document business and technical requirements

• Initiate and conduct process improvement analysis (what to automate what to change what to eliminate)

• Build and maintain productive customer relationships with program management

• Evaluate appropriate business processes and methods and utilize them daily to ensure results

• Challenge process issues and those working on projects to develop efficient resolution

• Set clear objectives and measures to achieve results while monitoring progress; build avenues for feedback and loops quality assurance into work

• Gain first-hand knowledge to further products and services for the customer

Required Knowledge Skills and Abilities:

• Ability to work on multiple projects simultaneously

• Must have the ability to proofread and edit content

• Must be flexible and deadline-driven

• Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus

• Strong situational analysis and decision-making abilities

• Must have good written listening and verbal communication skills and be able to communicate with all levels of the organization

• Ability to operate successfully in a cross-functional team

• Excellent presentation skills preferred

• A broad enterprise-wide view of the business and varying degrees of appreciation for strategy processes and capabilities enabling technologies and governance

• Understands the dynamics of corporate behavior and structure

• Knowledgeable in current and future policies practices trends and information affecting the assigned area

• Adapts quickly when facing new problems relentless and versatile learner open to change

• Analyzes both successes and failures for clues to improvement

• Experimental and will try anything to find solutions enjoys the challenge of unfamiliar tasks quickly grasps the essence and the underlying structure of anything

• Preferred Computer Skills/ Programs: Visio BPMN Add on All Fusion Process Modeling Tool Microsoft Office Suite Signavio Robotics Process Automation

Job Requirements:

• Bachelor of Science Degree in the Industrial Engineering/Systems Engineering field

• 1-2 years of Project Management experience; leading small project-oriented teams