Urgent Care Base Team Lead- Permanent, Full-time (Shropshire, Telford & Wrekin)

Are you seeking a new challenge and an opportunity to advance your career within an Urgent Care setting If so we would love to hear from you.

Following our recent organisational growth we are happy to announce two role openings to join our forward thinking team in Shropshire Telford and Wrekin supporting the delivery of the GP Out of Hours and Care Coordination services.

An exciting opportunity has arisen within our Urgent Care team for two Base Team Leads. This role will provide vital support to our Urgent Care service working as one of our dedicated team of Urgent Care Base Team Leads across our operational bases in Telford Shrewsbury Bridgnorth Ludlow and Whitchurch.

Previous experience of working within an operational role within a healthcare setting is desired.

About the role

Based in our Telford Headquarters the Urgent Care Base Team Lead plays a pivotal role in providing a professional and responsive central point of reference to health and social care professionals as well as carrying out other support functions as directed by the Urgent Care teams at both the Call Centre and OOH bases.

Working as a single point of contact for health and social care professionals you will provide guidance and assistance to achieve the required outcome for our patients and clients. You will support the Urgent Care Team in providing a quality and professional interface between external and internal stakeholders in the delivery of our services along with ensuring our bases are fully maintained and quality checks are completed and documented to ensure compliance.

Please note that as our operation runs around the clock 365 days/year youll need to bring a flexible approach to working hours as our rolling shift patterns include days/weekends overnights and Bank Holidays.

The set shift pattern is available on request mainly between Monday and Friday with some occasional out-of-hours work requirements.

Day to day your duties will include but not be limited to:

• Line management of the Urgent Care team at your designated base
• Supporting and supervising all members of the Urgent Care team in delivering a high-quality service to patients
• Assist in the recruitment of new employees across the IUC Service to include interviewing induction and training
• Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients
• Liaising with allied health and social care agencies to facilitate the patient/client journey through the HealthHero Integrated Care service or direction to appropriate alternative service
• Supervising HealthHero Integrated Care operational teams and acting as the first point of reference to resolve issues that may occur during the shift
• Management of medication stock and medical equipment ensuring fleet vehicles are adequately stocked.

About You

The ideal candidate will be able to demonstrate:

• An ability to work autonomously and flexibly to assist both external and internal stakeholders in achieving the outcome of outstanding patient care for our Urgent Care service
• A focus on service delivery at all times especially during unpredictable workloads
• Experience of analysing and reviewing data and procedures such as Standard Operating Procedures and monthly reporting
• A strong ability to converse with members of the HealthHero Integrated Care team at all levels
• Excellent written and oral communication skills
• High levels of attention to detail accuracy and consistent follow through
• A good working knowledge of MS Office suite

About us

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Shropshire Telford and Wrekin locality.

Medvivo became part of the HealthHero group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care HealthHero caters to millions across the UK Ireland France and Germany with our mission to improve lives and simplify healthcare. We cater for whole health from prevention to long-term health management.

Were proud to be recognised as a Great Place to Work which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

Committed to achieving excellence in the delivery of person-centred care we invest in people resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.

Why us

Our values guide us every day westrive to Simplify Own Aspire and Respect (SOAR)
andwererewardedwhen we do.

We value time therefore we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What we offer

• Competitive salary
• Discretionary staff bonus scheme
• Free staff parking
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays (pro-rata)
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance

Apply

If you would like to make a difference and think this is the role for you we would love to hear from you.

To obtain a full Job Description or should you have any questions please contact our Recruitment Team at

Closing date: Friday 28th November 2025 5pm

Office-based: Grosvenor House Telford

Additional information

*We reserve the right to close this job in the event we receive a sufficient number of applications.

**Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

***Kindly note that we might require a degree of flexibility during the first four weeks of employment for training purposes subject to confirmation.

Equality Inclusivity and Diversity

In line with our commitment to Equality Inclusivity and Diversity we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such we welcome diverse applications from candidates irrespective of age disability gender reassignment marriage and civil partnership pregnancy and maternity race (including colour nationality ethnic and national origin) religion or belief sex or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process please let us know by contacting us at

Safeguarding

Please seeherefor information relating to our commitment to safeguarding as a provider of healthcare.

Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.