Manager, Analytics and Insights

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description

This role will be responsible for managing a team of Fraud Business Insights Analysts to ensure they reliably meet the loss and customer experience goals for Canadian Personal Banking and Canadian Business Banking (Debit Cards). In this role the manager will develop talent ensure the team meets its partner commitments help drive the timely and high-quality delivery of results and shape the priorities and backlog for their addition the manager role takes on a more active role with our business partners owning the monthly and quarterly performance discussions to ensure the various lines of business fully understand the recent trends and emerging risks to their programs.

Accountabilities:

Fraud Loss Management

• Accountable for fraud loss targets and the customer experience for a product or program usually made up of several specific channels

• Reviews fraud attacks to understand and address coverage gaps

• Reviews and refines strategy recommendation made by their team

• Uncovers and resolves process gaps throughout the bank helping inform the departmental priorities

• Manage an ad-hoc team to address urgent emerging threats

• Owns change socialization and process adherence for new strategies

Talent Management

• Lead and develop great talent while helping ensure each job is a great job

• Helps ensure their team reliably meets timelines on known project work

• Ensures the team is quickly identifying and addressing emerging fraud trends

Managing the Financial Cycle

• Participates in quarterly and annual fraud loss forecasting exercises

• Accurately talk to drivers of financial variance during monthly commentary

Partner Support

• Supports project intent and ongoing partner projects leveraging fraud expertise to help develop resilient products and processes

• Ensures fraud requirements were reliably delivered within project IT releases across the bank

Requirements

• Undergraduate degree preferably from a STEM program

• 4 years experience in an analytical capacity

• Ability to quickly and independently structure and deliver on new problems not previously tackled by the bank

• Demonstrated analytical modeling and problem solving skills

• Conceptual thinker ability to wade through data and arrive at conclusions

• Ability to communicate strategy analysis to both technical and non-technical team members either verbally or via documentation

• Ability to take initiative and work independently under tight timelines

• Ability to work collaboratively and build relationships

• Strong interpersonal and leadership skills and comfort in interacting with all levels of management

Preferable

• Experience in fraud management is an asset

• Experience using software tools such as Python SQL and Excel for data analysis and/or reporting

• Experience with Proactive Risk Manager (PRM) or similar fraud rule engines is an asset

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):