At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

Position: Business Process Management Lead

Team: Finance & Operations

Report to: Commercial Operations Lead

Purpose of the Job

A healthier future. Its what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. Thats what makes us Roche.

The Opportunity

We are looking for a highly motivated and detail-oriented Business Process Management Lead to drive operational excellence across core commercial processes including Contract Lifecycle Management Pricing Management and Instrument Lifecycle Management. This role will play a pivotal part in optimizing end-to-end business processes to improve efficiency ensure compliance and enable strategic decision-making. The BPM Lead will also champion continuous process improvement initiatives and digital transformation efforts within Commercial Operations.

ROLES AND RESPONSIBILITIES

Contract Life Cycle Management:

• Manage end-to-end contract lifecycle processes including Deal Master setup contract creation amendments and renewals for reagent rental and cash sales instruments.

• Maintain standardized contract templates and ensure compliance with company policies.

• Monitor and proactively manage contract status including establishment changes and renewal of contracts.

Pricing Management and Review:

• Oversee pricing operations including the creation review update and deactivation of pricing records across systems.

• Conduct periodic reviews of all pricing tiers to ensure alignment with commercial strategy and policy.

• Lead the annual pricing review process ensure incorporating tax regulations and business strategy.

Instrument Life Cycle Management:

• Oversee the process and policy for instrument delivery installation customer validation and returns.

• Drive automation and improvements in tracking systems to increase visibility and operational efficiency.

• Generate instrument efficiency and utilization reports and provide recommendations to support commercial decision-making.

Business Process Management:

• Understand the affiliates end-to-end business processes and drive initiatives to simplify processes and adapt new technologies with the aim of being more agile to drive and create value.

• Be a partner or champion new ways of working by demonstrating an entrepreneurial spirit enterprise thinking and a continuous improvement mindset.

Who you are

Experience and Competencies:

• Strong analytical skills with the ability to interpret data and translate insights into actionable improvements.

• Proficiency in Microsoft Excel and experience with SAP.

• Excellent communication and interpersonal skills with the ability to work cross-functionally and influence stakeholders.

• Familiarity with process mapping automation tools and ERP systems is an advantage.

• A self-starter with a problem-solving mindset and strong attention to detail.

Industry Experience:

• Bachelors degree in Business Administration Finance Supply Chain Management or a related field or equivalent work experience.

• 7 years of experience in Business Process Management Commercial Operations or governance ideally within a multinational organization or the healthcare industry.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.