Enterprise Client Services Specialist

Location: NYC
Hybrid
Full-time

Role summary:

We are seeking anEnterprise Client Services Specialist to join our rapidly growing Operations team in New York City! The Enterprise Client Services Specialist oversees and supports Payoneers business units in day-to-day services and operational tasks working in tandem with internal teams to resolve issues on behalf of our clients.

Daily activities include but are not limited to assisting with any payment or product questions technical inquiries compliance reviews training and launching new clients providing support on additional offerings and special projects. This role requires strong initiative solid written/verbal communication skills relationship management expertise unflagging attention to detail and an overall commitment to excellence. The ideal candidate will have a proven track record of servicing large corporations account management experience comfort with technology products and services and an understanding of international clients. Previous experience within FinTech is a plus.

What youll do:

• Be thesubject matter expert for ourclientsand assist them with all inquiries including but not limited to compliance technical issues configurations solutions and payments
• Serve as a liaison between theclientand all internal teams ranging from compliance risk finance and product until a solution is given all while ensuring we stay within the provided SLA
• Interact with partners via phone email and web-based conference to provide updates on the clients activity resolve issues or provide training as needed
• Take full ownership of dedicated client relationships to be their point of contact for answering questions and resolving issues
• Maintain expert knowledge of the product and services within the company to provide clients with helpful information
• Build and maintain sustainable and continuous business relationships with new and existing clients
• Work closely with the business teams to highlight growth potential and raise opportunities to improve our service offering

Who you are:

• 3 years of experience in a client-facing role either in a technology firm or in a financial institution
• Ability to work across all internal teams including sales finance marketing risk and compliance
• Familiarity with the workings of international money transfers such as wires global bank transfers and SWIFTpreferred
• Excellent verbal and written skills; excellent phone and video call manner
• Confidence and poise while presenting in front of global clients
• Familiarity with topology of credit card transactionspreferred
• Proficiency with CRM systems preferably with working knowledge of Salesforce
• Ability to perform in a high pressure environment
• Creative independent problem solver who will go above and beyond to find a solution for the clients in a timely manner

What we offer:

• Discounted medical dental and vision insurance (coverage starts on day one) HSA and FSA
• 401K with employer match
• Employee Stock Purchase Plan (ESPP)
• Fitness/Wellness reimbursement
• Generous PTO paid holidays and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership

In accordance with New York City Law below is the annual base salary range for this position. Actual annual base salary is based on but not limited to: experience education professional licenses location and business needs. The position is eligible for health insurance disability insurance life insurance 401k plan paid-time off and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

The annual base salary range for this position is: $70000 - $85000.

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Required Experience:

IC