Automotive Service BDC Representative
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Job Location:
Marion, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position: Automotive Customer Service Representative (Focus: Customer Satisfaction & Follow-Up)
Location: Marion AR
Full-Time Career Growth Opportunities Industry-Leading Pay Structure
Are you passionate about delivering world-class customer service Do you have a knack for follow-up and building lasting relationships Walt Massey Automotive is seeking motivated high-energy professionals who are ready to build a career focused on ensuring every customer experience ends with satisfaction.
What Youll Do:
- Engage with recent service customers to ensure expectations were met and concernsaddressed
- Follow up with customers to reinforce brand confidence and build lasting loyalty
- Document all customer interactions and feedback in our CRM system
- Partner with service and management teams to support our mission of delivering best-in-class experiences
- Help drive our Customer Satisfaction Index (CSI) by closing the loop and resolving any issues proactively
Who Were Looking For:
- Driven career-minded individuals who take pride infollow-through
- Friendly confident communicators with a professional phone presence
- Detail-oriented organized and capable of managing multiple tasks
- Comfortable using phones CRM tools and other communication technology
- Automotive or customer service experience is a plus but not required
Why Walt Massey
- Clear career path with internal promotionopportunities
- Competitive pay structure with performance incentives
- A collaborative and supportive team culture
- Comprehensive benefits: Health dental vision and 401(k)Apply today and join a company that believes great service doesnt end with the sale it begins with relationships built on trust care and attention to detail.
Apply today and join a company that believes great service doesnt end with the sale it begins with relationships built on trust care and attention to detail.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Join the Walt Massey Family as a Parts Advisor – Your Next Big Career Move Starts Here! Are you passionate about cars, people, and problem-solving? Do you thri...
