Director of Operations [HT-966206]

SUMMIT LAWNS

DIRECTOR OF OPERATIONS

Summit Lawns is on a mission to double in size fast and were looking for the operational backbone to help us get there. This role is for the experienced leader who brings structure to speed clarity to change and accountability that actually lifts people up. Youll lead from right inside the action building systems coaching your department managers and working directly with the CEO and other leaders across the organization to drive consistent performance across Lincoln and Omaha. If youre wired to turn vision into execution and crave the satisfaction of building something lasting and excellent this might be your seat!

Who You Are:

• You Design Clarity: You cant stand vague expectations. You make done look crystal clear. You see a process once and your brain instantly starts mapping how to make it repeatable. You love creating checklists SOPs and systems that people actually use NOT because youre a control freak but because you know theyre tools that create freedom.
• You Finish What You Start: Youre the closer. The finisher. The one who actually makes sure things get across the line. You dont think following steps is mundane because mastering and completing the project you started is the best part! And when things go sideways You dont panic. You steady the ship reset expectations and get everyone rowing in the same direction again. You are calm under pressure.
• Youre A Servant-Leader: Youre not the ivory tower type. You dont bark orders from a distance youre shoulder-to-shoulder with your people building them up while getting things done. You understand what real servant leadership looks like: You eat last. You take responsibility first. You celebrate your teams wins louder than your own.
• You Communicate with Care and Accountability: You believe accountability isnt something you do to people its something you build with them. Expectations are crystal clear so your team knows exactly what success looks like. When feedback is needed you deliver it directly not to criticize but because you believe in their potential. When someone misses the mark you dont blow up or blame. You get curious coach them up and help them improve. You celebrate wins notice progress and make sure people feel seen supported and challenged. You know how to raise the bar without crushing someones spirit and your team rises because of it.
• Youre a Builder: You dont need to be the visionary. You love being the builder who takes vision and makes it real. You bring big ideas down to earth with timelines systems and consistency. You make sure great ideas actually work again and again.
• You Keep it Fun: Weve talked a lot about systems and although youre methodical in driving results through your teams youre not a snoozefest or a dweeb. You know how to make a fun environment for your team. Results matter but so does enjoying the ride. You know how to create an environment for both.

When your team hits the mark its not luck its because you made the path visible.

If you get a rush from bringing order focus and follow-through to fast-moving teamsIf you thrive on seeing teams run smoother move faster and win together because of the systems you builtThen this is your chance to build something lasting and big to create the backbone of a company thats growing fast. This might be your dream job!

KEY RESPONSIBILITIES

Include but are not limited to:

1. Operational Leadership

• Lead and mentor all Production Managers Operations Coordinator and Fleet/Facilities Manager with clear goals metrics and accountability to meet growth targets ($10M revenue) while maintaining quality and culture
• Develop and optimize SOPs route density strategies resource allocation and equipment utilization plans to maximize efficiency and service quality
• Use software and CRMs to establish dashboards and KPIs to track progress weekly
• Collaborate cross-functionally with sales customer service recruiting and training aligning operations with the delivery of exceptional client experiences and business growth goals in Omaha and future markets

2. Team Management and Culture

• Build a high-performing operations management team through weekly 1:1s goal setting and a focus on continuous improvement
• Foster a culture of ownership teamwork and accountability aligned with our values and purpose
• Drive employee engagement through recognition programs incentive plans and ongoing communication

3. Compliance & Quality Control

• Maintain DOT OSHA and Department of Agriculture compliance with full readiness.
• Promote safety damage prevention and high-quality standards in every job.

4. Budget and Financial Responsibility

• Manage operational budgets including labor materials equipment maintenance equipment purchases and subcontractors costs
• Monitor cost controls and identify opportunities to improve gross margin and cash flow

5. Vendor and Partner Relations

• Oversee relationships with equipment suppliers service providers and subcontractors to ensure quality reliability and cost effectiveness

Success Milestones

• 90 Days: Build strong relationships with all direct reports through 1:1s understanding success metrics for every role and learning Summits CRM and key software. Own weekly department leader meetings.
• 6 Months: Begin optimizing adoption of SOPs and new checklists. Implement coaching and feedback systems. Identify 2-3 key improvement projects.
• 9 Months: Independently refining SOPs and making operational adjustments with growing confidence. Implement employee recognition systems.
• 1 Year: Full grasp of the industry across all seasons; confidently using data to drive major structural and strategic decisions.

** This is a full-time in-person position based in Lincoln NE. **

QUALIFICATIONS

Required

• 3 years of leadership experience managing multiple managers (Director level or higher)
• Proven success scaling operations across multiple departments within a growing mid-sized company
• Demonstrated ability to coach develop and hold others accountable to performance
• Comfortable using technology dashboards and digital tools to manage people and performance
• Strong analytical thinking and ability to make operational decisions based on financial and production data

Preferred

• Experience in home services trades or field-based service industries
• Familiarity with the Entrepreneurial Operating System (EOS)
• Cross-functional leadership experience across sales recruiting or customer success teams
• Track record of building or refining operational processes SOPs and systems at scale
• Experience leading change or operational transformation in a fast-growing environment

Desired

• Experience with home service/trades software Power BI or related platforms
• Comfort using AI tools (e.g. ChatGPT) to improve workflows and decision-making
• Known for building team cultures rooted in trust accountability and strong communication

Who is Summit Lawns

A Message from the CEO Ted Glaser:

The lawn care and landscaping industry as a general collective has a smudge on it. Riddled with unprofessionalism grimy and dirty dudes rusty trucks unmet expectations and poor customer experiences. Sounds pretty lame right

At Summit Lawns were on a mission to build a new generation of lawn care. You can have a gorgeous yard that youre not embarrassed of with a Chick-Fil-A level customer service. We make lawn care sexy and cool through technology casual/fun/innovative interactions with our clients and frankly having some pride in our appearances. Were the highest rated lawn care company in the entire state of Nebraska and a multi year Inc 5000 company. Were on a journey to build Nebraskas largest and most impactful residential lawn care company by 2030.

Through a few passion projects were significantly impacting our community. Check it out:

Random Acts of Clean Up - We revitalize and clean up overgrown homes and landscapes at no cost to the resident.

Snow Angels - We provide free snow removal all winter long for neighbors in need.

Its kind of cool to have a job thats so wildly visual and so intensely appreciated when done well.

10 years ago we were nobody. We didnt exist. Since that time weve grown to be the largest lawn care company in Lincoln and now our sights are set much further. Were building something big something that positively impacts every community we enter.

Our mission matters now more than ever. And thats why we need YOU! A leader who loves accountability processes and coaching up team members. A leader who can organize an operation towards a big goal. What YOU do matters!

So you tell us. Do you want to:

• Be part of an exciting fast paced growth story and build something big
• Work for a company that provides real tangible impact to its community
• Disrupt an entire industry thats operating primitively and asleep at the wheel
• Change the lives of employees in an industry thats sadly considered to be a dead end

If this sounds like you then lets talk.

Ted Glaser CEO

Summit Lawns

Summit Lawns Core Values:

1. No Crew Left Behind: We are helpful to each other even if its not our job. Someone else is having a hard time and needs an extra hand to finish out the day No problem we got you homie. Were open to take on new tasks and work together as a team to knock out anything even if its not part of your regular job.

2. Own It: We play to win. We are accountable to results the score and own how our actions and energy impact the team. Mess up on the job Thats ok we all make mistakes! Take ownership of the mistake and participate in fixing the problem.

3. Embrace the Suck: Lets face it were not always working in an air conditioned office. The fact is we work outside in rain snow and sunshine. We chose this job so lets have some fun with it! Splash in a puddle throw a snowball slap a smile on your face and lets finish the job together with a positive attitude (even when equipment breaks). Enjoy the ride.

4. Dont be a D**k: This pretty much means what it says. Were all about treating each other and our customers with respect being responsible and having a sense of humor.

5. No Lawn is as Good as a Summit Lawn: In everything you do do it to the best of your ability. Work with excellence and pride and show the world that no one else does it as good as we do.

Compensation: $85000$110000 base salary plus performance incentives tied to company growth and profitability goals

Benefits: Benefits Allowance PTO Weekly Paychecks Exposure to and Paid Exclusive Learning and Ongoing Education/Professional Development

JOB CODE: Summit Lawns