Senior Technical Support Analyst
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Job Location:
Monthly Salary:
Posted on:
24 days ago
Vacancies:
1 Vacancy
Job Summary
Hi Im Debin Dennis your recruiter and guide to joining CSG! Were looking for a seasoned Senior Technical Support Analyst to join our Payments Operations team and play a vital role in ensuring seamless secure and scalable financial transaction flows for our global clients.
In this role youll be the frontline of incident response technical troubleshooting and operational excellence across payment systemscovering card wallet ACH and bank payments in a high-impact regulated environment.
What Youll Do
Lead technical support efforts across day-to-day payment operations (fund transfers customer verification payment investigations).
Manage the incident lifecycle from triage and troubleshooting to root cause analysis and post-mortem reporting.
Monitor production environments investigate logs analyze system performance and resolve complex L2/L3 incidents.
Collaborate with internal stakeholders (Engineering Finance Compliance Customer Success) to drive resolution and improve system stability.
Own and report on KPIs like SLA adherence first-time resolution rates and escalation patterns.
Maintain and evolve payment support documentation SOPs and knowledge base articles.
What Youll Bring
Bachelors degree in Computer Science IT or Engineering.
5 years of experience in payments technology with 2 years in a leadership or escalation support role.
Strong expertise in U.S. payment flows (card ACH wallet) incident management and production support environments.
Hands-on experience with:
- SQL/PostgreSQL MSSQL for data investigations and reporting
- Linux/Windows environments (log analysis shell scripting performance tuning)
- REST APIs and troubleshooting third-party integrations
- AWS / cloud-native tools and optionally BI/monitoring dashboards
Ability to work under pressure in a high-volume high-availability production setup.
Preferred
Experience with PCI-DSS NACHA or other compliance frameworks.
Previous exposure to global or cross-border payment platforms.
Familiarity with documenting technical workflows and partner enablement support.
Demonstrated ability to lead process improvements and operational excellence programs.
Our Guiding Principles
Impact Empower customers and colleagues with every interaction.
Integrity Act with authenticity and respect in all that you do.
Inspiration Be bold be curious and dont be afraid to fail forward.
CSGer Perks & Benefits
Flexible work options Remote / Hybrid / In-Office
Medical Dental & Vision Insurance
Paid Vacation Volunteer and Holiday Time Off
Belonging Groups Wellness Programs & Career Development Resources
Accessibility at CSG
If you need special assistance or accommodations during the application process contact us at 1 or
Our Story
At CSG we power some of the worlds most iconic brands in creating unforgettable customer experiences. With over 40 years of innovation in digital monetization and customer engagement were shaping the future of fintech and telecom.
Location(s):
Accommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.
Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.
By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.
Required Experience:
Senior IC
Key Skills
- Intelligence Targeting
- SQL
- Agile
- Business Analysis
- Telephony
- Computer Forensics
- Requirements Gathering
- Business requirements
- Cordova
- SDLC
- Oracle
- Wiki Systems
About Company
CSG helps companies build effortless experiences, making it easier for customers to connect with, use and pay for the services they value most.
