Partner Success Lead

Location: San Francisco CA
Seniority: 4 to 7 years of experience
Compensation:

• Salary: 120K to 200K

• Competitive equity

• Visa sponsorship available for the right candidate
  Employment Type: Full-time

About the Role

Were building the foundation for the next generation of recruiting firms powering top recruiters as they place talent into high-growth startups. As Partner Success Lead youll establish how we support and scale our recruiter ecosystem.

This is a player-coach role: youll begin as an individual contributor directly managing key recruiter accounts while creating the playbooks processes and systems that will form the foundation of Partner Success. As the team grows youll have the opportunity to hire lead and shape the function into a critical pillar of our operations.

This is an ideal role for someone whos led small teams and wants to own a function from the ground up in a fast-growing Series A to B environment.

What Youll Do

• Own relationships with high-value recruiters and agencies ensuring theyre onboarded productive and growing on the platform.

• Build and refine playbooks processes and metrics for how Partner Success operates.

• Identify recurring recruiter pain points and design scalable repeatable solutions.

• Act as the link between recruiters and internal Operations and Product teams surfacing actionable insights.

• Lay the foundation for a future team by defining roles hiring and mentoring Partner Success Managers.

What Were Looking For

Experience and Background

• 4 to 7 years in customer success account management operations or consulting at a fast-growing startup or high-performance organization.

• Customer-facing experience owning partner or client relationships end-to-end (e.g. SMB SaaS CSM FinTech customer success or marketplace account management).

• Proven experience building customer success functions or scalable client-facing processes.

• Management experience has led direct reports even if in small teams.

• Experience in startups (Series A to pre-IPO) or elite organizations with a culture of operational excellence.

• Strong academic background (top university high GPA) or equivalent professional achievement.

Soft Skills and Mindset

• Service-minded: makes partners feel heard supported and confident.

• Process-driven: builds structured workflows from unstructured interactions.

• Exceptionally responsive: thrives on high-volume fast-turn problem solving.

• Sharp and empathetic: adapts communication for different recruiters needs while staying supportive.

• High energy: leaves every partner conversation feeling motivated and empowered.

Bonus Points

• Experience supporting SMB or entrepreneurial-style customers.

• History of taking ownership over accounts processes or at-risk clients.

Why Youll Love This Role

• 0 to 1 ownership: Build Partner Success from scratch to scale.

• Player-coach opportunity: Manage accounts while shaping the foundation of a new function.

• Impact: Directly influence how top recruiters grow and succeed.

• Leadership path: As the function scales grow into a leadership role.