Director, NPS Internal Communications

Band

Job Description Summary

Job Description

Key Responsibilities:

Own the internal communications strategy for the NPS Function and serve as a trusted communications counselor to the Chief Patient Experience Officer and NPS Leadership Team. Represent communications as an extended member of the NPS Leadership Team.

Drive employee engagement through high-impact internal platforms and experiences including Town Halls leadership engagement forums Novartis Hub activation and other initiatives that foster connection and shared purpose.

Develop and cascade strategic messaging frameworks that connect NPS Function priorities to the broader US business narrative and enterprise priorities enabling consistent understanding and alignment.

Lead internal communications for organizational change initiatives within the NPS Function including transformation programs and Leadership Team transitions with a focus on transparency engagement and resilience.

Shape and deliver all internal communications in the authentic voice of the Chief Patient Experience Officer reinforcing leadership visibility and clarity across the organization. Help shape external executive visibility and thought leadership in partnership with US Executive Communications team as required.

Build subject-matter expertise in the NPS Function to identify proof points and stories that demonstrate strategy in action foster employee pride and reinforce Novartiss patient-centric reputation.

Build and maintain collaborative relationships with US communications partners especially the US Executive Communications team to ensure seamless integration of messaging and leadership communications.

Establish performance metrics and feedback mechanisms to continuously assess and improve internal communications effectiveness while ensuring full compliance with regulatory and corporate standards.

Manage internal communications budget with a focus on strategic investment and maximizing agency ROI.

Essential Requirements:

Education:

BA/BS required advanced degree a plus

Experience:

10 years of experience in communications or related discipline with a healthcare and/or pharmaceutical background

Development and implementation of integrated communications plans with a focus on internal communications

Demonstrated ability to build trusting relationships with and provide strategic counsel to top company leadership

Change and organizational communications experience

Event management experience

The pay range for this position at commencement of employment is expected to be between: $152600.00 and $283400.00/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an e-mail to call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Range

Skills Desired