Service Desk Level 1 Analyst

Join the DYOPATH Team as a Service Desk Level 1 Analyst!

Location: Morton IL 61550
Shift: 7:30am 4:00pm CST
Pay: $19/hour
Status: Onsite Entry-Level

At DYOPATH were not just solving IT problems; were building a community where people come first. Weve been named a Great Place to Work four years in a row and were looking for someone awesome (like you!) to join our award-winning crew as a Service Desk Level 1 Analyst.

Why Youll Love Working Here:

• People-First Culture: We believe in collaboration creativity and making sure every team member feels supported and appreciated.
• Do the Right Thing: Integrity is our middle name. We own our work help each other out and always strive to do whats right.
• Benefits That Go Beyond the Basics:
• Medical Dental Vision & Life Insurance
• 401(k) with company match
• Paid Time Off & Holidays
• FSA & HSA options
• Pet Insurance (because fur babies matter too!)
• And more! Check out for our full benefits

What Youll Be Doing as a Service Desk Level 1 Analyst:

• Respond to phone calls emails and chat messages with professionalism and empathy
• Log and track support tickets in our system
• Provide first-level support for desktops laptops printers mobile devices software and networks
• Escalate complex issues to the right team when needed
• Follow up to ensure satisfaction and resolution
• Keep learning and growing your tech skills
• Jump into special projects when they come up

Career Growth Starts Here:

At DYOPATH your journey as a Service Desk Level 1 Analyst is just the beginning. Were passionate about helping our team members grow whether that means advancing to Level 2 support diving into cybersecurity or exploring project management. Youll have access to:

• Ongoing training and certifications
• Mentorship from experienced IT professionals
• Opportunities to participate in leadership development programs
• A clear path to promotion and internal mobility

We believe in investing in YOU because when you grow we all grow.

What Were Looking For:

• 12 years of experience in a technical support or service desk role
• Strong customer service skills and the ability to explain tech to non-tech folks
• Familiarity with Microsoft Office Windows OS and basic network troubleshooting
• Bonus points for ITIL knowledge!
• A team player with great problem-solving skills and a can-do attitude
• Ability to juggle multiple tasks and stay organized

New Grads Welcome!

If youre passionate about tech love helping people and want to grow your career in a supportive environment this is your chance to shine as aService Desk Level 1 Analyst.

Apply today and lets make IT support fun impactful and people-centered.
We cant wait to meet our next Service Desk Level 1 Analyst superstar!

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.