Channel your passion for problem-solving to lead your team resolve customer challenges and proactively manage risks to deliver exceptional service!
Our client is a globally recognized manufacturer. They are looking for a motivated and experienced Customer Service Supervisor to lead the customer service department while fostering lasting customer relationships and driving operational goals through exceptional service.
Responsibilities:
- Cultivate and strengthen long-term relationships with key customers to drive satisfaction and loyalty
- Lead efforts to improve team responsiveness and elevate the customer experience
- Stay ahead of new products services and industry trends to better serve clients
- Proactively manage and resolve customer issues ensuring timely follow-up and effective solutions
- Track and analyze performance metrics to identify opportunities for service enhancement
- Collaborate with operations team to ensure orders are processed accurately and delivered on time
Benefits for full-time employees:
- Medical Dental Vision and Life Insurance
- Wellness Program
- Employee Assistance Program
- HSA and FSA
- Generous PTO
Required Experience:
Manager
Channel your passion for problem-solving to lead your team resolve customer challenges and proactively manage risks to deliver exceptional service! Our client is a globally recognized manufacturer. They are looking for a motivated and experienced Customer Service Supervisor to lead the customer se...
Channel your passion for problem-solving to lead your team resolve customer challenges and proactively manage risks to deliver exceptional service!
Our client is a globally recognized manufacturer. They are looking for a motivated and experienced Customer Service Supervisor to lead the customer service department while fostering lasting customer relationships and driving operational goals through exceptional service.
Responsibilities:
- Cultivate and strengthen long-term relationships with key customers to drive satisfaction and loyalty
- Lead efforts to improve team responsiveness and elevate the customer experience
- Stay ahead of new products services and industry trends to better serve clients
- Proactively manage and resolve customer issues ensuring timely follow-up and effective solutions
- Track and analyze performance metrics to identify opportunities for service enhancement
- Collaborate with operations team to ensure orders are processed accurately and delivered on time
Benefits for full-time employees:
- Medical Dental Vision and Life Insurance
- Wellness Program
- Employee Assistance Program
- HSA and FSA
- Generous PTO
Required Experience:
Manager
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