At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

The Opportunity:

Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist you will:

• showcase your expertise in technical repair and installation for Roche assigned product lines

• offer valuable service to laboratory customers in your assigned territory

• provide routine technical support on-site service repair and installation of Roche products

• serve as a customer contact for technical and service-related issues and perform preventative maintenance

• diagnose and resolve mechanical hardware software and system failures

• document all activities contribute to quality improvement and focus on maximizing customer satisfaction

Who You Are:

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience

• 5 years of progressive experience repairing or servicing mechanical/system hardware and software or networking/wireless networking OR a Bachelors degree in Biomedical Engineering Mechanical Engineering Electrical Engineering Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software or networking/wireless networking

• Successfully training or certification as defined by RD Services Leadership and policy

• Ability to travel including some overnight travel is required

Preferred Qualifications:

• 8 years of progressive experience or a Bachelors degree in a relevant field plus 4 years of progressive experience are required

• Advanced knowledge of electronics electro-mechanical systems information technology and basic chemistry

• The ability to serve as an internal technical resource provide support after hours and on weekends/holidays and maintain strong customer relationships is essential

Relocation benefits are available for this job posting.

This is a field-based role. Our ideal candidate would reside in Laredo TX. Travel Requirements: This position has up to 60% travel requirements. This includes overnight travel throughout the week; some holidays and weekends may be required as well as on-call rotation.

The expected salary range for this position based on the primary location of Texas is $68900 and $127900 of hiring range. Actual pay will be determined based on experience qualifications geographic location and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

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Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an equal opportunity employer. It is our policy and practice to employ promote and otherwise treat any and all employees and applicants on the basis of merit qualifications and competence. The companys policy prohibits unlawful discrimination including but not limited to discrimination on the basis of Protected Veteran status individuals with disabilities status and consistent with all federal state or local laws.

If you have a disability and need an accommodation in relation to the online application process please contact us by completing this form Accommodations for Applicants.