Office Assistant (OA3)

Thurston County, WA - USA

Yearly Salary: $ 41004 - 53136

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

We are dedicated to growing a culture of belonging through our values:

Respect Trust Diversity Inclusion Equity

This posting is to recruit two (2) Office Assistant (OA3) positions.

At theDepartment of Licensing (DOL)we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work create value for our customers and help build trust in our government.

Our Prorate and Fuel Tax Services (PRFT) unit within the Business and Professions Division (BPD) currently has an opportunity for two (2) organized and customer focused Office Assistants to join our diverse team.

Washingtons infrastructure requires considerable investment to ensure residents and visitors have safety comfort and simplicity as they move around the state. PRFT administers the states fuel tax collection programs as well as the International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA) collecting almost $2 billion in annual revenue for the states transportation programs to ensure investment continues in state roadways.

If youre interested in work that requires precision and is vital to our agencys goals then read on!

Duties

As an Office Assistant having excellent interpersonal communication skills will be key as you will be working closely with a diverse team. This on-site role is in office full time but may allow for some remote work. While understanding the importance of the details you will ensure important deadlines are met while being provided the flexibility to perform complex clerical tasks in ways that work best for you. Serving our internal and external customers will be key in this role as you collaborate with your small and supportive team. You will help us fulfill the agencys purpose by initiating documentation for concerns and reviews accurately and efficiently. To be successful in this role you should have exceptional organizational skills be comfortable with interpersonal communications for all levels of our organization provide first-rate customer service and effectively work under tight deadlines with flexibility and agility.

Some of what you will be doing:

Receive distribute and direct incoming mail to the proper work queues and prepare outgoing mail.
Assist internal or external customers and visitors through in-person and written communication by addressing inquiries resolving concerns and offering guidance on services rules regulations policies procedures and appeals.
Access special computer programs and scanner hardware to enter data and process customer service requests.
Review documents and records for completeness accuracy and compliance with rules.
Order receive process and maintain inventory.
Assist in processing responses to requests for information and payment.

Qualifications

What you will bring to the role:

Two (2) years of experience in clerical or customer service experience.
Experience using computer programs to write documents send emails edit spreadsheets share documents present to the team store files and meet with people virtually and in person.

What may help you stand out:

One (1) year of experience sorting scanning and imaging documents.
Ability to draft organize prepare schedule file and distribute various types of documents for official appeals and hearings processes.
Prior experience with specific Software including I-Linx DRIVES ATLAS and MS Office tools.
Experience accurately processing records for an archive process.

Additional Conditions of employment:

Prior to a new hire a pre-employment screening including criminal record history will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
Some hybrid times may be available but you are expected to be able to present in office full time at our Olympia WA location if chosen for these positions.

DOL is committed to the full inclusion of all qualified keeping with our commitment we will take steps to assure that people with disabilities are provided reasonable accommodation.

For information about available accommodations the interview process or the position contact Kyle Odell.

Supplemental Information

How to Apply:

Select the apply button at the top of this job announcement.

Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas including supplemental questions are completed in full.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color immigrants refugees women LGBTQ people with disabilities and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce we will create a more respectful productive and unified team to better serve the public of Washington.

Veteran/Military Spouse Preference Notice

To take advantage of veteran/military spouse preference please notify us of your Veteran or military spouse status by emailing theTalent Acquisition Team.Be sure toinclude the title of this recruitment in the subject line.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age sex (including gender identity) marital status sexual orientation race religion creed color national origin honorably discharged veteran or military status or the presence of any sensory mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.

Persons requiring accommodation in the application process during the recruitment process or who need this job announcement in an alternative format may contact the Human Resources Office at or may email Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.

We do not use the E-Verify system; therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information please visit.

DescriptionWe are dedicated to growing a culture of belonging through our values:Respect Trust Diversity Inclusion EquityThis posting is to recruit two (2) Office Assistant (OA3) positions.At theDepartment of Licensing (DOL)we recognize the importance of work life harmony and strive to create a ...