Principal Application Support Engineer

Hoboken, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 18-10-2025

Vacancies: 1 Vacancy

Job Summary

Job Title: Application Support Analyst
Location: Hoboken NJ and Atlanta GA.
Duration: 6-12 Month

We are looking for talented and motivated professionals interested in delivering the latest in Application Operations (SaaS) using AWS in a culture that encourages autonomous productive teams. You are Someone who loves learning how to configure backend systems and infrastructure that will help us build our global SaaS platform. You have a comprehensive understanding of Amazon AWS platform and know how to light and put fires out. You are an engineer with confidence in his / her skill set who is not afraid to look under the hood and break stuff to make stuff. If yes then come be a part of Nice Customer Services a team of software engineers re-inventing Application Operations.

What you get to do

You will get to team up with highly talented and highly motivated engineers and architects using the latest in AWS working on cutting edge technology.
As a part of this team you will be working in a fast-paced environment deploying monitoring automating & supporting a highly scalable real-time critical platform(s) impacting millions of individuals & Billions of dollars.

Responsibilities:

Managing Complex Applications hosted on cloud
Support Application maintenance activities
Managing Daily data processing & troubleshoot failures
Building proactive Monitoring & alerting service.
Automation using ansible python Perl scripting
Setup & securing new Application instances
Change management Building deployment and rollback plans and procedures. Deploying patches & Fixes.
Creating and maintaining knowledge base for various technical resolutions
Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits adjusting request queuing thresholds)
Support Architect and Implement alongside Technical & Operations teams to meet our customers individual needs for their infrastructure & application deployments.
Work on critical highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).
Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.
Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.
Drive customer communication during critical events.
Provide on-call off hour support and flexible to work in 24*7 shift environment

Qualifications & Skills Sets :

5 years of relevant experience
Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
Strong problem solving analytical and communication skills
Exposure in handling complex application performance issues
Exposure to APM tools like AppDynamics Dynatrace
Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2 S3 IAM ELB VPC VPN).
Good experience in a DevOps environment / Operations team / Infrastructure Operations team.
Excellent Troubleshooting skills
OS level knowledge (Windows or Linux)
Database skills ( SQL Oracle or Postgres / Casandra)
Application Server ( skills on any of Middleware technologies e.g. Tomcat WebLogic WebSphere)
Good understanding on Networking Load balancers
Exposure to scripting language (Ansible Perl Python Ruby Shell script Powershell etc.)
Experience in working with tools like OpsGenie Nagios Rundeck

Additional Skills Desired:

Cloud / Application level Security experience
experience in Banking & Financial domain
Has worked in an Agile / Sprint development model.

Job Title: Application Support Analyst Location: Hoboken NJ and Atlanta GA. Duration: 6-12 Month We are looking for talented and motivated professionals interested in delivering the latest in Application Operations (SaaS) using AWS in a culture that encourages autonomous productive teams. You are S...

Job Title: Application Support Analyst
Location: Hoboken NJ and Atlanta GA.
Duration: 6-12 Month

We are looking for talented and motivated professionals interested in delivering the latest in Application Operations (SaaS) using AWS in a culture that encourages autonomous productive teams. You are Someone who loves learning how to configure backend systems and infrastructure that will help us build our global SaaS platform. You have a comprehensive understanding of Amazon AWS platform and know how to light and put fires out. You are an engineer with confidence in his / her skill set who is not afraid to look under the hood and break stuff to make stuff. If yes then come be a part of Nice Customer Services a team of software engineers re-inventing Application Operations.

What you get to do

You will get to team up with highly talented and highly motivated engineers and architects using the latest in AWS working on cutting edge technology.
As a part of this team you will be working in a fast-paced environment deploying monitoring automating & supporting a highly scalable real-time critical platform(s) impacting millions of individuals & Billions of dollars.

Responsibilities:

Managing Complex Applications hosted on cloud
Support Application maintenance activities
Managing Daily data processing & troubleshoot failures
Building proactive Monitoring & alerting service.
Automation using ansible python Perl scripting
Setup & securing new Application instances
Change management Building deployment and rollback plans and procedures. Deploying patches & Fixes.
Creating and maintaining knowledge base for various technical resolutions
Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits adjusting request queuing thresholds)
Support Architect and Implement alongside Technical & Operations teams to meet our customers individual needs for their infrastructure & application deployments.
Work on critical highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).
Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.
Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.
Drive customer communication during critical events.
Provide on-call off hour support and flexible to work in 24*7 shift environment

Qualifications & Skills Sets :

5 years of relevant experience
Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
Strong problem solving analytical and communication skills
Exposure in handling complex application performance issues
Exposure to APM tools like AppDynamics Dynatrace
Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2 S3 IAM ELB VPC VPN).
Good experience in a DevOps environment / Operations team / Infrastructure Operations team.
Excellent Troubleshooting skills
OS level knowledge (Windows or Linux)
Database skills ( SQL Oracle or Postgres / Casandra)
Application Server ( skills on any of Middleware technologies e.g. Tomcat WebLogic WebSphere)
Good understanding on Networking Load balancers
Exposure to scripting language (Ansible Perl Python Ruby Shell script Powershell etc.)
Experience in working with tools like OpsGenie Nagios Rundeck