Banquet Captain Pullman Vung Tau
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary (Role Summary)
Assist Outlet Manager and Superviosr to deliver quality service and consistency.
Adhere concerning to FSMS/HACCP health safety or other compliance requirements as well as brand standards and policies and procedures.
Essential Duties and Responsibilities (Key Activities of the role)
Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
Assist in developing departmental standards and procedures to promote salesmanship beverage creativity and profit
Communicates to his/her superior any difficulties guest comments and other relevant information
Assist in delivering daily briefings and attends other Food and Beverage meetings as scheduled
Assist in delivering prepared training sessions in line with a departmental monthly calendar and track progress of the team on a training matrix.
Prepares for service by ensuring the departments:
o Grooming is impeccable and in accordance with personal presentation standards
o Equipment is clean
o Equipment is sorted and stored
o Glassware is polished
o Requirements for special occasions are ready
o Music is on
o Lighting is on
o Outlet is ready for service and guest comfort
Carries out effective service by ensuring all staff are aware of their role in:
o Greeting and seating guests
o Explaining and up-selling daily beverage specials
o Processing food orders accurately
o Using trays and tray jacks effectively
o Quickly taking food and beverage orders
o Ensuring payment methods are handled accurately
o Ensuring working areas are cleaned and re-set quickly
o Ensuring the bar is clean
o Conversing with Guests in relation to the food and beverage products
Carries out effective beverage service by ensuring:
o Beverages are up-sold and regularly replenished abiding by responsible alcohol service regulations
o Converse with Guests about wine advising the types and styles of wine taking wine orders and serving wine
o Promoting and selling cocktails to guests
o Making and presenting cocktails
o Coffee and tea is served hot and in accordance with standard
Patron care standards are adhered to by ensuring:
o Guests are advised on alcoholic beverages
o The strengths of alcohol is advised and guests are advised as to their effect
o Compliance with legal provisions of local liquor codes
o Level of intoxication of guests is assessed and appropriate action taken
o Advise guest on the hotels policy of smoking
o Monitor factors which interfere with the total experience of the guest
Cellar operations are carried out including:
o Correct use of refrigeration system
o Effective operation of the post-mix syrups bulk dispense system
o Operating the beer reticulation system
o Adhering to stock control procedures
Take appropriate action to resolve guest complaints at the time of the issue with outcomes communicated to the outlet manager.
Requisition bar items according to bar stocks
Assist ongoing coaching and training
Complete spillage report and submit to Supervisor/Manager at the Conclusion of each shift
Assist on the promotional material which is aimed at increasing revenue covers and profit for the Bar with the approval of the Manager
Closely monitors the outlet flow and proposes ideas to increase table turn over and increase overall outlet capability.
Is personally available to assist any area of the hotel as required if available to do so
Thông tin Thêm :
A qualification in Hotel Management Food & Beverage or a related field..
At least 1 year of experience in a similar position.
Languages: English and a third language would be a plus.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Culinary Experience
- Restaurant Experience
- Catering
- Hotel Experience
- Taleo
- Hospitality Experience
- Bartending
- Guest Relations Experience
- Serving Experience
- Guest Services
- Supervising Experience
- Banquet Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
