Team Leader
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Position at Wild Fork Foods
Team Leader
When becoming a Team Leader at Wild Fork you will be supporting store leadership by overseeing daily operations delegating tasks monitoring the teams performance and ensuring the store objectives are met. As leadership support you will foster collaboration within the team and bring innovative strategies to increase productivity.
By thinking like customers and acting like owners you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth come nourish your career at Wild Fork and be part of our growing family!
Our Values: Determination Simplicity Availability Humility Sincerity Discipline Ownership
Competencies: Training Salesmanship and Leadership
Essential Tasks and Responsibilities:
Brand Experience- Delivering best in class customer service.
- Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
- Be a true subject matter expert in all our product categories having extensive knowledge of all our programs and cascading this down to team members.
- Take ownership and be an example to our Sales Leaders by conducting oneself as a Brand Ambassador showing passion for our people and customers.
- Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
- Ensure all employees adhere to the companys policies and guidelines.
Leading People - Sincerity in training and developing our colleagues.
- Conduct on-the-job training for all new joiners to work with discipline. Ensure they receive onboarding on-the-job training complete online learning product knowledge training and understand the tools and goals of the company.
- Collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training.
- Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This Wild Chef Product Training new processes etc.)
- Attend marketing and new product training calls and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns products events etc.
- Collaborate with SSL to evaluate employee performance and identify training needs.
- With humility supervise and motivate Sales Leaders to perform their best.
Operational Excellence- Ownership- Committed to the results and focuses on details.
- Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.
- Coordinate daily customer service operations (e.g. sales processes orders inventory).
- Have a working knowledge of company goals KPIs and the stores performance and determination to drive sales results. Track the progress of weekly monthly quarterly and annual objectives.
- Available to serve as the SSLs support to cover activities in their absence checking and monitoring sales KPIs inventory activities money handling marketing campaign updates pricing operational tasks etc.
- Monitor and maintain store inventory have working knowledge of on hand and out of stock products to communicate to the team and the customer.
- Execute other related duties as assigned.
Physical Demands and Work Environment:
- Physically able to exert up to 50 pounds of force
- Occasional exposure to extreme temperatures walk-in freezers
- Stand/walk for up to 8-10 hours
- Frequent movement within the store to access various departments areas and products
- Previous retail supervisory experience preferredBenefits & Perks:
- Medical Dental & Vision Insurance
- 401k Retirement Plan
- Higher Education Programs
- Vacation Time Paid Holiday & Birthday PTO
- Monthly Bonus Potential
- WF Unlimited- Free Shipping
- Chew On This- One give away product a month
- Wild Chef - Allowance per month to shop in our store
Qualifications:- High school degree or GED preferred not
- One year of customer service experience in retail hospitality or restaurant is
- Excellent verbal communication skills with the ability to communicate effectively with a wide range of people by showing interest and carefully listening to their needs
- Enjoy interacting and engaging with customers and team members.
- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business
- The availability to work a flex schedule working various hours and shifts including early mornings evenings weekends and holidays.
- Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
- Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.
- Ability to retain product knowledge train and lead people
- Enthusiasm and passion for food and customer service preferred
- Systems capabilities preferred:
- SAP
- Order Management Systems
- Microsoft Office
- High school degree or GED preferred
Previous retail supervisory experience preferred
EOE/including disability/vets.
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
About Company
JBS Foods is a leading global food company, with operations in the United States, Australia, Canada, Europe, Mexico, New Zealand and the UK.
