Healthcare Administrative Assistant

This is a remote position.

Company Overview

At Insight Therapy Solutions were on a mission to make quality mental healthcare accessible to everyone. As a rapidly growing telehealth provider we connect individuals with life-changing therapy and support. Now were looking for a detail-driven and tech-savvy Healthcare Administrative Assistant to keep our client intake and sales operations running smoothly behind the scenes.

If you love organizing data supporting efficient processes and helping clients get matched with the right therapists this role is for you.

Why Join Us

• 100% remote work from home
  
• Room to grow develop healthcare administration and CRM skills
  
• Purpose-driven work your accuracy supports client care and smooth operations
  
• Collaborative team supportive environment with growth opportunities
  

Perks & Benefits

• Paid Time Off (PTO)
  
• Paid U.S. holidays
  
• Paid birthday leave
  
• Monthly health stipend
  

The Role

As a Healthcare Administrative Assistant youll work closely with our Healthcare Sales Manager to ensure client intakes therapist schedules and CRM data are accurate and up to date. Youll help assign leads monitor process compliance and prepare performance reports that guide better decision-making.

This role is ideal for someone whos organized analytical and ready to support a fast-paced mission-driven healthcare team.

Key Responsibilities

• Maintain and update CRM data for leads clients and intakes.
  

• Review intake records for accuracy and ensure cancellations or missed leads are minimized.
  

• Audit call logs and documents to ensure company policies and processes are followed.
  

• Monitor therapist availability and specialties to support accurate client-therapist matching.
  

• Assign leads and appointments in Calendly to Healthcare Sales Representatives.
  

• Maintain and update therapist profile documents.
  

• Prepare and organize daily weekly and monthly intake and performance reports.
  

• Support the Healthcare Sales Manager with department trackers files and process documentation.
  

• Suggest process improvements to boost accuracy and efficiency.
  

What Were Looking For

Experience:

• At least 1 year as an Administrative or Executive Assistant (healthcare or behavioral health background preferred but not required).
  

Skills:

• Strong English communication (written and spoken).
  

• Excellent organization multitasking and analytical skills.
  

• Advanced proficiency in Google Sheets or Excel (formulas pivot tables data validation).
  

Tech Savvy:

• Familiarity with CRM systems (Zoho CRM a plus).
  

• Experience with Asana or other project management tools.
  

• Comfortable with Google Workspace or Microsoft Office Suite.
  

Mindset:

• Detail-oriented reliable proactive and able to work independently in a remote setup.
  

• Discreet and professional when handling confidential data.
  

Nice to Have:

• Background in quality assurance or process monitoring.
  

Work Hours & Requirements

• Full-time: 40 hours/week
  
• Schedule: MondayFriday 8 AM5 PM Pacific Time
  
• Equipment: Intel i5 (or equivalent) processor 8 GB RAM recommended
  
• Internet: Stable 10 Mbps connection
  

If youre organized data-driven and excited to support a team making a difference in mental health wed love to hear from you.