Sales Support Coordinator

Highland Heights, OH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

NCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables minimize credit risk and improve profitability. NCS provides superior service and customized solutions to meet the needs of our clients.

We strive to provide an engaging and collaborative work environment focused on growth for our employees and our business. We are a NINE year Top Workplace award winner! Watch our Join the Team video and be part of the #1 Notice/Lien Service in the country!

Job Summary: The Sales Support Coordinator assists Account Representatives with the management of client accounts to ensure the highest level of service is met.

Essential Responsibilities:

Support assigned NCS selling team with daily client facing activities
Perform client training on the use of NCS systems and processes
Utilize and update CRM system
Submit account-related changes for processing using proper channels
Respond to clients regarding account and service-related inquires
Provide online live chat support for sales department
Build relationships with small and medium accounts through outbound calling in support of assigned selling team
Other duties as assigned

Requirements

Competencies

Customer-focused
Friendly and service-minded
Self-starter
Strong verbal and written communication skills
Ability to multi-task & prioritize in a fast-paced environment
Supportive team player
Sense of urgency when responding and resolving client concerns

Education experience certifications

Associates degree
Two plus years of experience in a client-facing support role or any combination of 4 or more years of education and experience.
Sugar CRM experience preferred

Physical and mental demands