Desktop Support Technician

Trenton, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 24 days ago

Vacancies: 1 Vacancy

Job Summary

This is 100% onsite role.

The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems file servers email servers computer conferencing systems application servers and administrative systems. Builds and configure new user workstation equipment set (PC desktop image phone peripherals software user accounts). Troubleshoots basic network software and printing problems.

PREFERRED QUALIFICATIONS: Experience with various technologies and roles including PC/laptop break/fix HW/SW installation and configuration.

***PLEASE INCLUDE JOB DETAILS TASKS AND RESPONSIBILITIES SPECIFIC TO THIS REQUISITION***
This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries resolving computer network application and Internet connection issues via phone e-mail and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers encrypting hard drives and deploying new/re-imaged computers.

This position is not purely phone support and will be 100% on site at the address listed.

Project will not extend beyond the current dates based on due to the end of federal grant funding.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support		5	Years
Professional work experience supporting and trouble shooting PCs running Windows 10 and 11		5	Years
Professional work experience troubleshooting Dell pc hardware issues.		5	Years
Professional work experience supporting trouble shooting PC peripheral devices		5	Years
Professional work experience with the most recent version of the Microsoft Office Suite		5	Years
Professional work experience imaging computers and physically setting up computers/monitors such as SCCM		5	Years
Professional work experience using remote assistance tools such as Quick Assist or GoToAssist		5	Years
Professional work experience using and supporting Office365 (Teams Email OneDrive SharePoint)		5	Years
Possesses user friendly customer service skills		5	Years
Experience with Absolute Computrace	Nice to have	5	Years
Experience with hard drive encryption tools such as Bitlocker	Nice to have	5	Years

Required Experience:

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support		5	Years
Professional work experience supporting and trouble shooting PCs running Windows 10 and 11		5	Years
Professional work experience troubleshooting Dell pc hardware issues.		5	Years
Professional work experience supporting trouble shooting PC peripheral devices		5	Years
Professional work experience with the most recent version of the Microsoft Office Suite		5	Years
Professional work experience imaging computers and physically setting up computers/monitors such as SCCM		5	Years
Professional work experience using remote assistance tools such as Quick Assist or GoToAssist		5	Years
Professional work experience using and supporting Office365 (Teams Email OneDrive SharePoint)		5	Years
Possesses user friendly customer service skills		5	Years
Experience with Absolute Computrace	Nice to have	5	Years
Experience with hard drive encryption tools such as Bitlocker	Nice to have	5	Years