Customer Success Manager

Stockholm - Sweden

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Meet Yubico: the creator of the most secure passkeys and leading provider of hardware authentication security keys. Our companys mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard and is public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers online services and mobile apps. We are a global company with a strong company culture and employees located in over 14 countries. Yubicos headquarters are based in Stockholm Sweden and Santa Clara CA. Aligned with our mission to make the internet more secure for everyone Yubico donates YubiKeys to organizations helping at-risk individuals through our philanthropic initiative Secure it Forward.

At Yubico we offer:

Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. Aligned with this our employees have created some pretty cool Employee Resource Groups: YubiPride YubiBIPOC YubiSustainability and YubiWomen. Additionally Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here).

Social Connection: Relationships and connectedness matter and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether its through Yubico celebrating wins or our buzzing Slack communities. Check out our Life at Yubico Page on LinkedIn and our awards here.

The Role:

Yubico is seeking a Customer Success Manager to join our talented and growing Sales organization. This is an ideal opportunity for individuals who have had experience with enterprise customers and maintaining and growing strong relationships across business lines. The CSM role is essential in ensuring the support and happiness of our customers.

As a CSM you will be responsible for assisting customers through their entire Yubico journeyfrom start to finish. Through your partnership customers will acquire measurable value from their investment in Yubico products leading to success retention and renewal.

Tasks and Responsibilities:

Be the trusted partner for the customer on YubiKey deployment as it relates to business operations and distribution matters
Drive retention renewals and growth among named customer accounts by understanding their business needs and helping them succeed in utilizing Yubico products and services
Collaborate closely with Sales and Solutions Engineers to identify and execute on revenue expansion opportunities
Enable successful roll-out of YubiKeys to customer employees including the development of project plans brainstorming ideas for communications and tracking distribution to end users
Maintain an ongoing cadence of communication with customers about their roll-out adoption and challenges throughout their customer journey
Identify opportunities for customers to act as Yubico advocates (e.g. testimonials case studies)
Marshall resources across Yubico as needed to support customers requirements

Basic Qualifications:

3 years of customer success or account management experience
Experience in working with complex multi-divisional multi-geographical customers
Proven track record of working in a customer facing role
Proven project management skills with ability to manage multiple simultaneous tasks and prioritize/re-prioritize as necessary
Excellent problem-solving abilities and ability to communicate clearly both written and oral
Excellent presentation skills and ability to speak to multiple audiences (ie: exec business technical)
Driven self-motivated enthusiastic and with a can do attitude
Flexible approach able to operate effectively with uncertainty and change
Have or be willing to learn basic technical terminology and platforms used in Identity Access Management and Authentication

#LI-Onsite

#LI-IR1

We are an equal opportunity employer we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity or expression age marital status religion national origin disability protected Veteran status or any other characteristic protected by law. Wed love to learn about what you can add to our diverse team.

Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.

Personal data submitted through this form is used for managing Yubicos recruitment activities which include facilitating any application you make setting up and conducting interviews and tests for applicants evaluating and assessing results and selecting candidates and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico).Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice. We only keep your personal data for as long as necessary and in compliance with Yubicos record retention policies. If you have asked us to we will keep you informed of other opportunities at Yubico. We do this in various ways including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at emailprotected to let us know and we will delete all such information. Providing your personal data is voluntary but necessary to join our talent community and if you do not agree to provide your data we will not be able to consider you as part of our talent community.

As part of providing the requested service we will transfer your data to be processed by Lever Inc. a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices including the lawful basis for processing of personal data how to lodge a complaint with the supervisory authority and how to contact Yubico to exercise your data subject this notice when we refer to Yubico us we or our we mean the Yubico group company or companies that you apply to or correspond with and which are responsible for any personal data collected about you.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager