Senior Payment Services Officer

Senior Payment Services Officer

Job No.: 685732

Location: 211 Wellington Road Mulgrave

Employment Type: Full-time

Duration: Fixed-term appointment until 17 January 2027

Remuneration: $83424 - $95825 pa HEW Level 05 (plus 17% employer superannuation)

• Amplify your impact at a world top 50 University
• Join our inclusive collaborative community
• Be surrounded by extraordinary ideas - and the people who discover them

The Opportunity

Join Monash University as a Senior Payment Services Officer and play a key role in delivering high-quality administrative services to support the effective operation of the Payment Services Division. This position ensures the efficient and accurate processing of claims expense management and accounts payable services while upholding compliance with tax legislation university policy and service excellence standards.

This position will be responsible for implementing a wide range of administrative and financial tasks including managing processes providing services responding to queries advising on policy and process project administration and producing reports. The role requires consistent data accuracy timely financial reporting and a proactive approach to resolving payment issues. With a strong focus on customer service youll maintain effective relationships with internal and external stakeholders and provide informed advice on policy compliance and procedures. Youll also participate in continuous improvement initiatives ensuring Monashs payment services remain efficient responsive and aligned with best practices.

To be successful in this role you will have a relevant tertiary qualification or equivalent experience paired with strong administrative organisational and analytical skills. Your commitment to high-quality service ability to prioritise competing deadlines and excellent problem-solving capabilities will be essential. Youll bring sound financial system knowledge keen attention to detail and the ability to work independently as well as collaboratively in a team environment. Strong communication skills and the ability to engage with a diverse range of stakeholders are key to thriving in this role.

About Monash University

At Monash work feels different. Theres a sense of belonging from contributing to something groundbreaking a place where great things happen.

We value difference and diversity. Thats why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Some 20000 staff work for Monash around the world. We have 95000 students four Australian campuses and campuses in Malaysia and Indonesia. We also have a major presence in India and China and a significant centre and research foundation in Italy.

In our short history we have skyrocketed through global university rankings and established ourselves consistently among the worlds best tertiary institutions. We rank in the worlds top-50 universities in rankings including the QS World University Rankings 2026.

Learn more about Monash.

Today we have the momentum to create the future we need for generations to come. Accelerate your change here.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

For instructions on how to apply please refer to How to apply for Monash Jobs. Your application must address the Key Selection Criteria.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse people people with disabilities neurodivergent people and people of all genders sexualities and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments please contact us at in an email titled Reasonable Adjustments Request for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and background checks required for the role as determined by the University.

Enquiries: Rima Patel Payment Services Team Lead

Position Description: Senior Payment Services Officer

Applications Close:Monday 27 October 2025 11:55pm AEDT

Supporting a diverse workforce