BILINGUAL CUSTOMER SERVICE REP (12-months contract)
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Job Location:
Mississauga - Canada
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is whereyour work makes a difference.
At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.
Here you will find more than just a jobyou will find purpose and pride.
Your Role at Baxter:
Applies subject matter expertise and technical subject matter expertise to the customer service back office functions in order to ensure gold standard customer service is delivered to both institution and home patient customers/patients. The incumbent serves as first point of customer contact regarding such matters as order management product complaints service complaints adverse events and general inquiries. Responsible for initial intake documentation and distribution of customer need as required. Provides independent resolution to moderately complex inquiries and responsible for investigation of problems related to shipment of products returns credits and orders.
What you will be doing:
Provides first point of contact for all customer inquiries and product/service complaints through phone fax email or online.
Provides first point of contact for order entry for both institution and Home Patient.
Thoroughly documents all inquiries in adherence with company procedures.
Redirects complex or specialized concerns to appropriate team for follow up (e.g. medical inquiries technical product support) when applicable
Expedites customer orders as required.
May provide guidance and training to department new hires
Investigates and resolves problems related to shipment of products returns credits and orders.
Handle processing and issuing credits for returns.
Sets-up new patients as per key requirements maintains other records and prepares customer required reports
Patent management for inbound and international travel requirements
Supports resolution of errors within GFax and EDI transactions
Manages cycler deployment process
Manage sample export and input order
Prepares key customer/patient metric reports and resolves
Resolves customer questions and handles requests where judgment and initiative are required to resolve and/or make recommendations.
Perform initial data collection for product complaints and adverse events which may include:
- Evaluate complaint for need to investigate and coordinate sample retrieval
- Provide complainants resolutions (written or verbal) communication for known issues
- Notification to third parties of product complaint
What do you bring:
High school diploma
Preferred:
Bachelors degree preferred in life science health science or related discipline.
Type of Experience
Required:
Customer Service experience
Preferred:
Health Care Industry
Basic knowledge of broad supply chain activities
Experience with SAP
Years of Experience
Required:
Minimum of 2 years experience in customer service and administrative tasks.
Preferred:
5 years of customer service experience and administrative tasks.
Additional Skills / Special Training / Technical Skills
Required:
Exceptional verbal and written communication skills
Ability to thrive in a very fast paced environment
Analytical and business problem solving skills
Ability to facilitate and manage change
Strong organizational and interpersonal skills.
Ability to ask the right questions and lead conversations.
Ability to interact effectively with all levels of professionals (RNs patients other medical professionals).
Strong ability to multi-task.
Strong orientation for metrics
Bilingual in French and English Written and Verbal
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected ... View more
