Customer Service Adviser, Business Banking

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what its like working at Monzo

UK Remote 24750 - 29625 Share Options (27250 minimum starting salary if based in Greater London) Benefits Hear from the team

Working hours - 37.5 hours per week including Bank Holidays on a rotational basis covering 6am - 10pm with two full weekends and at least one other partial weekend off every six weeks

Start date - Monday 5th January 2026 OR Monday 2nd February 2026 - you will need to be available for 8 weeks from this date with no holidays appointments or clashes to attend training (Monday - Friday 9am - 5:30pm all remote). We can sometimes allow a few days off during this time but just give us a heads up before the interviews if that is the case.

We will close this advert once we have enough applications so please apply as soon as possible

Our Business Banking team

Customer Operations (COps) are the heart of Monzo and are all about customer experience. Our mission is to Make Money Work for Everyone and our business banking customer ops team are our Business customers first point of call for any queries and problems they may have. Youll be part of a team thats here to make sure that customers want to tell friends family and social media followers about the great experience they had with their bank.

In this role youll be speaking with our customer over the phone and through the in-app chat. Youll need to know when to be empathetic when to build rapport and most importantly when to do whats right for them.

Youll play a key role by...

• Spotting patterns and identifying potentially vulnerable customers as well as financial crime and referring customers to specialised areas where needed.
• Well give you all the tools and training you need so you know exactly how payment systems work and youll listen to customers concerns with positivity empathy and patience. Then youll fix whatever the problem is and stop it from happening again.
• Youll also be on point to support your colleagues when you feel ready to do so.

Some of the skills and values that might make you a great addition to our team are:

• Youre someone that is passionate about building great rapport and providing a fantastic experience that really make a difference to our customers
• Youre a great communicator and are someone that enjoys speaking with people over the phone and get a kick out of helping them with an issue and enabling them to get on with the rest of their day after speaking with you
• Youre confident and capable of supporting across a broad range of queries with the ability to verbally explain simplify and guide our customers to positive resolutions.
• Youre able to multitask and switch focus in a fast paced environment. We work a range of tasks when one minute you might be speaking to a customer over the phone and then next replying to an in app chat or email
• Youre motivated by working towards performance targets
• Youre comfortable navigating systems and technology - dont worry you dont have to know how to code or the difference between RAM and ROM.. you just need to be able to use a laptop and pick up the systems that we use
• You have a high standard of written and verbal English.
• Youre a UK resident over the age of 18 currently living in the UK with the right to work in the UK (an offer of employment is subject to satisfactory proof of this). We cannot offer sponsorship for this role.

Whats in it for you

24750 - 29625 share options.

Remote including training

We guarantee to approve time off on your birthday if it falls on a day youre scheduled to work and its outside of your training period (after the 5th week)

1000 learning budget each year to use on books training courses and conferences.

Annual Salary review which means your salary can increase every year

Up to 6% pension contribution from Monzo

8 weeks of paid sabbatical leave every 5 years

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• Completing the application questions (please take some time on these as we will read them!)
• A 20 minute recruiter call.
• Final stage interview with team managers of the Business Banking team

This process should take around 2-3 weeks - your schedule is really important to us so we promise to be as flexible as possible!

#LI-SB #REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage