Business Banking Client Account Management Director
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
$ 124355 - 146300
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.
As a wholly owned subsidiary of U.S. Bank Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goalsno matter what they need. From transaction processing to customer service to driving innovation and launching new products were building a range of tailored payment solutions powered by the latest technology. As part of our team you can explore what motivates and energizes your career goals: partnering with our customers our communities and each other.
Job Description
We are seeking a Business Banking Account Management Leader to manage a team of eight Account Managers who provide dedicated support to Business Banking Payments Sales Representatives Bank Partners and client portfolios. This leader will ensure the team delivers exceptional service strengthens relationships and drives exceptional service with both internal and external stakeholders. The role requires strong leadership account managements expertise and the ability to collaborate effectively with senior leaders across the business.
Key Responsibilities:
- Lead coach and develop a team of Business Banking Account Managers ensuring high performance professional growth and strong employee engagement.
- Oversee account management activities for Business Banking portfolios ensuring consistent and proactive client support.
- Achieve portfolio growth targets. Analyze and report on teams performance to quantitative and qualitative goals including attrition retention cross-sell and referrals to Bank
- Partner with Business Banking and Business Banking Payments leaders to strengthen collaboration and enhance client experience.
- Act as a key liaison between account management and senior management and senior leadership ensuring alignment on strategy performance and client needs.
- Foster a culture of accountability teamwork and client-first service within the account management team.
- Drive process improvements identify opportunities for efficiency and ensure consistent execution of best practices.
- Maintain strong business banking knowledge and external awareness to support clients effectively and advise team members on deepening payments only portfolio.
- There is an in office requirement of three days or week or with direct reports in market
- Operate from a designated hub location to remain connected to teams and business partners.
- Lead and co-create onboarding and engagement strategies for segment to maximize best client experience.
This role will offer:
- Leadership opportunity with visibility across Business Banking and Account Management organizations.
- Competitive compensation and benefits package.
- A collaborative team-oriented culture with opportunities for professional development.
Basic Qualifications:
- Bachelors degree in business finance or related field preferred.
- 7 years of experience in account management business banking or related financial services.
- 3 years of experience in a people leadership role preferably in banking or financial services.
Preferred Skills/Experience
- Demonstrates strong strategic thought leadership.
- Strong understanding of Business Banking sales process partner engagement and client portfolio management.
- Ability to collaborate and influence effectively at all levels including senior leaders.
- Proven success in building and leading high-performing teams.
- Strong communication skills with an executive presence.
- Willingness and ability to travel at least 50% of the time.
Location
The role offers a hybrid/flexible schedule which means theres an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role location or hours):
Healthcare (medical dental vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.
The salary range reflects figures based on the primary location which is listed first. The actual range for the role may differ based on the location of the addition to salary U.S. Bank offers a comprehensive benefits package including incentive and recognition programs equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $124355.00 - $146300.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition certain positions may also be subject to the requirements of FINRA NMLS registration Reg Z Reg G OFAC the NFA the FCPA the Bank Secrecy Act the SAFE Act and/or federal guidelines applicable to an agreement such as those related to ethics safety or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
Required Experience:
Director
Key Skills
- Business Intelligence
- Bidding
- Accounting And Auditing
- Account Development
- Architectural Design
- Content Development
About Company
Experience personalized banking services for your unique needs with U.S. Bank - Checking, credit cards, home loans & convenient online banking. Member FDIC.
