Support Analyst

The Sentinel Support Analyst will be responsible for supporting administering troubleshooting repairing and escalating customer issues across a wide line of technologies all with a security focus.

The analyst will need excellent written and verbal communication skills to tactfully assist customers to ensure that requested moves adds and changes are performed with security as the prevailing measure to protect the client computer systems networks and data.

This is a full time position reporting to our Downers Grove IL headquarters with the ability to work remote.

• The Analyst will manage incidents and requests assigned to the team/personal queue within the established Service Level Agreement (SLA).
• Vendor and service provider case management experience is required.
• Analysts are expected to stay up to date on the latest security intelligence including hackers methodologies to properly implement changes.
• The analyst may also be expected to perform health checks for various security products as needed.
• Experience working with and supporting at least three of the following security technologies:
• Cisco Security Products (CSE Umbrella Secure Network Analytics DUO)
• Various EDR Platforms (Cylance CrowdStrike Defender SentinelOne)
• Illumio Zero Trust
• Tenable Products (IO SC Lumin)
• Horizon 3 Node Zero
• Email Security Products (Proofpoint Mimecast Cisco Secure Email)
• Darktrace
• Understanding of network protocols and traffic flow in an enterprise environment.
• Ability to perform security whitelisting of false-positives and evaluating security requests for change across multiple security platforms. This includes the ability to analyze change impacts and an ability to articulate why changes may weaken security envelopes is a must.
• Knowledge of Domain Name System (DNS) technologies and how they are secured.
• Experience with Virtualization Technologies (VMware Hyper-V) is a plus.
• The ability to communicate clearly with verbal and written skills
• Staying current on IT security trends vulnerabilities and news
• Researching security enhancements and best practices
• Recommending security enhancements and purchases
• Basic knowledge of Linux is a plus
• The candidate must meet and uphold CJIS requirements
• The candidate must have a car as this position requires travel between location and the transportation of equipment
• A valid drivers license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a can-do attitude

We focus on candidates that display our ACE factor Attitude Compassion and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range:

$

What you get:

We offer an energetic work environment with many corporate culture amenities competitive salary and rich benefit plan including: Medical Dental Vision 401K 529 Life Insurance Income Protection Short and Long-Term Disability Medical and Child/Elder Care Flexible Spending Account Plans Family Planning Benefits Financial Education Identity Theft Protection and Assistance Legal Services Employee Assistance Program Two weeks vacation additional paid time-off for Personal and Sick certification and hands-on training and employee discount for product services and entertainment.

IT happen!

Sentinel Technologies Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs from security to communications to systems & networks to software applications to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982 Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of todays global technology leaders including Cisco Dell VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ) Chicago and Springfield IL; Phoenix AZ.; Lansing and Grand Rapids MI; Milwaukee WI; and Denver CO.

If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity an entrepreneurial spirit fosters growth through certification and hands-on training and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment wed like to have you join our team. Learn more at

As part of Sentinels employment process candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and accordance with Title VII and state regulations all qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin marital status pregnancy genetics disability military veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position please contact .

The Know Your Rights Poster is available here

EEO Policy Statement is available here.

Experience:

IC