Freight Coordinator, Mandarin + English
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Job Location:
Manila - Philippines
Monthly Salary:
PHP 3 - 5
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Spreetailpropels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history:.
Spreetail is seeking a proactive Transportation Operations Specialist to serve as the primary liaison between our brand partners and global transportation network. Youll manage container movements from ocean to dray delivery ensuring on-time cost-efficient performance. This role drives process consistency through SOPs rapid exception resolution and strong communication with carriers dray providers and warehouses. Youll verify documentation negotiate carrier rates and partner cross-functionally to resolve delivery issues. Fluency in Mandarin and English and 35 years of international freight forwarding experience (Trans-Pacific preferred) are required. Your impact will be measured through On-Time Delivery Carrier Performance Exception Resolution and Brand Satisfaction.
What experiences will help you in this role
- Serve as the primary transportation liaison for brand partners coordinating ocean port and dray operations to ensure on-time accurate delivery performance.
- Establish and maintain SOPs escalation paths and communication channels with origin partners and carriers to drive process consistency and accountability.
- Monitor and resolve container booking and delivery exceptions proactively to reduce cycle times and minimize accessorial costs.
- Manage carrier relationships negotiating rates tracking performance and identifying opportunities to improve service levels and reduce costs.
- Collaborate cross-functionally with Account Management Customer Service and Warehouse Operations to resolve shipping issues and support continuous improvement across the transportation network.
How you will achieve success:
- Business-proficient in Mandarin and English both written and verbal.
- 35 years of experience in international transportation or freight forwarding with Trans-Pacific trade lane experience preferred.
- Strong ability to coordinate across carriers dray providers and warehouses to ensure smooth freight movement.
- Skilled in using EDI systems carrier portals and shipment visibility tools to manage and track logistics operations.
- Demonstrated bias for action with a focus on execution proactive communication and problem-solving.
This is a remote position and requires candidates to have an available work-from-home setup
Desktop/Laptop system requirements:
- 4th generation or higher at least Intel i3 or equivalent processor;
- at least 4GB RAM;
- Windows 10 and above or MAC OSX operating system
- You are required to provide your own dual monitors
A strong and stable internet connection (A DSL cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)
PC Headset
A high-definition (HD) external or integrated webcam with at least 720p resolution.
Please be aware of scammers.Spreetail will only contact you through Lever or the domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to emailprotected directly if you have any concerns. Emails from @ are fraudulent.
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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Gems Jewellery
- General Services
- Account Development
- Animation
- Customer Care Service
- Blackberry
About Company
Spreetail is your full-service ecommerce acceleration partner, built to scale online sales for hard-to-ship products and more.
