Program Specialist Dept of Homelessness and Supportive Housing (2913 TEX)

The Shelter Program Specialist works as part of a collaborative team to manage the continued development and oversight of San Franciscos Shelter System which provides temporary places for people experiencing homelessness to stay while accessing other services and seeking housing solutions. The Shelter System is comprised of non-profit operated programs for adults families and transitional age youth (TAY) across a range of congregate and non-congregate shelters navigation centers cabins and resource centers.

Under general supervision the Program Specialist performs a variety of specialized technical duties that may include investigating reviewing evaluating training screening and coordinating the activities of various programs of the Department of Homelessness and Supportive Housing. Positions in this job code are responsible for carrying out specialized functions for an assigned program and performing specialized duties which require a comprehensive knowledge of Federal State Local and Departmental policies procedures rules and regulations.

Essential Duties and Responsibilities:

• Serve as the shelter teams subject matter expert on the Shelter Grievance Ordinance.
• Serve as the Shelter Grievance Arbitration Secretary managing scheduling of shelter grievance arbitrations logistics and documentation and overseeing recruitment training and support of arbitration panel members
• Support in design and deliver provider-facing training on shelter grievance processes ADA compliance and related topics; provide ongoing technical assistance to providers.
• Maintains various tracking systems including shelter matrix with critical information about shelter programs including site contacts and shelter rules as well as other PowerBI dashboards used by the shelter team.
• Support cross-team initiatives maintain accurate documentation and contribute to continuous improvement of shelter system operations.
• Supports in the development of shelter program policies and procedures.
• Provide technical assistance to management personnel and community advisory boards councils or agencies to coordinate and implement program development.
• Helps support innovative initiatives and temporary shelter models aimed at preventing and ending the homelessness of the youth family and individuals.
• Supports compliance quality assurance and continuous quality improvement processes of the Shelter System team.
• Other duties as assigned

Qualifications :

Minimum Qualifications

• Education: None
• Experience: (3) Three years of experience in the Social Services field performing duties in the areas of eligibility determination case management data management employment services or training.

License and Certification:

• Some positions require possession of or ability to obtain a valid California drivers license.

Desired Qualifications:

• Understanding of the San Francisco shelter delivery system; including family adult and TAY programs.
• 1 years of public or non-profit experience involving complex analysis of housing health social programs and/or public policy.
• Experience working with a diverse workforce of people with different cultures backgrounds and perspectives.
• Knowledge of homeless services program policies and operations.
• Excellent organizational skills.
• Excellent verbal and written communication skills

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required information on how to verify education requirements including verifying foreign education credits or degree equivalency can be found at Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience education training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility or disqualification.

Selection Procedures:
The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview
The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.

Tuberculosis Screening: Prior to appointment applicants may be required to take a tuberculosis (TB) screening test

Additional Information :

What else should I know

Additional Information Regarding Employment with the City and County of San Francisco: 

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit  begin the application process.

Select the Im Interested button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and therefore it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking applicants should set up their email to accept CCSF mail from the following addresses (@ @ @ @ @ @ @ @ @ @ @ @ @ @ and @

Applicants will receive a confirmation email from  that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process please contact the analyst Latasha Collins at

The City and County of San Francisco encourage women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time