Online Enrollment Services Coordinator

Starkville, MS - USA

Monthly Salary: Not Disclosed

Posted on: 26 days ago

Vacancies: 1 Vacancy

Job Summary

Position Function:

The Online Enrollment Services Coordinator role is vital to the Center for Distance Educations Online Admissions and Enrollment team supporting prospective students from initial inquiry through enrollment. This role provides detailed program and admissions information maintains consistent communication facilitates onboarding and conducts outreach campaigns to ensure a seamless applicant experience. They are also responsible for conducting outreach campaigns logging interactions and managing various communication platforms to ensure prospective students receive the support they need to begin their academic journey successfully.

Salary Grade:14

Please see Staff Compensation Structurefor salary ranges.

Essential Duties and Responsibilities:

1. Provide prospective students with clear and accurate information on academic programs admissions requirements and enrollment steps.
2. Maintain timely consistent and professional communication with applicants throughout the admissions cycle.
3. Guide new students through the onboarding process to ensure they are prepared for success in their academic journey.
4. Accurately document all student interactions in Slate CRM to track engagement and progress.
5. Lead call email and text campaigns to connect with prospective students and encourage timely application and enrollment actions.
6. Facilitate virtual information sessions to answer questions and provide enrollment guidance.
7. Collaborate with colleagues across the Center for Distance Education to ensure coordinated and efficient student support.
8. Manage inquiries from the shared inbox ensuring all student questions are addressed promptly and accurately.

Minimum Qualifications:

Bachelors degree in business administration Communication Education Marketing or a related field.

One to three years of experience in customer service sales marketing admissions counseling or student recruitment.

Knowledge Skills and Abilities:

1. Strong customer service skills with the ability to build rapport and maintain positive relationships.
2. Excellent verbal and written communication skills.
3. Ability to manage multiple priorities meet deadlines and maintain attention to detail.
4. Proficiency in or willingness to learn platforms such as Slate Mongoose Banner and other university systems.
5. Ability to analyze student records and transcripts.
6. Skilled in the use of computers office applications and digital communication tools.
7. Knowledge of enrollment processes and customer service best practices.
8. Ability to work effectively with diverse populations and maintain confidentiality.
9. Skill in the use of operating basic office equipment.

Working Conditions and Physical Effort

Work is normally performed in a typical interior/office work environment.
No or very limited exposure to physical risk.
Job frequently requires standing walking reaching talking hearing handling equipment with hands and lifting to 50 pounds

Instructions for Applying:

Complete online application at and submit a cover letter resume and the contact information for at least three professional references.

At this time MSU is unable to offer H-1B visa sponsorship for this role. This applies until further notice.

Equal Employment Opportunity Statement:

Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment programs or activities based on race color ethnicity sex pregnancy religion national origin disability age sexual orientation genetic information status as a U.S. veteran or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance 231 Famous Maroon Band Street P.O. 6044 Mississippi State MS 39762 .

What do I do if I need an accommodation

In compliance with the ADA Amendments Act (ADA) if you have a disability and wouldlike to request an accommodation in order to apply for a position with Mississippi StateUniversity please contact the Department of Human Resources Management attel: or .

If you have any questions regarding this policy contact the Department of Human ResourcesManagement ator . Upon request sections of thisjob listing are available in large print and readers are available to assist the visually impaired.

Required Experience:

Position Function:The Online Enrollment Services Coordinator role is vital to the Center for Distance Educations Online Admissions and Enrollment team supporting prospective students from initial inquiry through enrollment. This role provides detailed program and admissions information maintains con...