NineStar Connect Residential Service Consultant
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Job Location:
Greenfield, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join NineStar Connect as a Residential Service Consultant and make a real difference in your community! In this role youll be the first point of contact for our residential customers assisting them with their Electric Communications Water and Wastewater services. Youll answer questions resolve issues process information and help customers make the most of their NineStar Utilities - all while providing outstanding service and support.
Key Responsibilities:
Customer Service: Provide in-person and phone-based support addressing questions and concerns related to service options billing and account information.
Service Consultation: Help customers understand available service options and guide them through new requests changes and upgrades to ensure their needs are met.
Order Processing: Create process and schedule service orders for changes additions or repairs collaborating with other departments as needed to ensure timely completion.
Administrative Tasks: Complete essential administrative duties such as preparing correspondence verifying customer information and conducting credit checks.
Community Connection: Represent NineStars commitment to quality and integrity by fostering positive relationships with every customer you assist.
Qualifications :
Education: High school diploma or equivalent required.
Customer Service Experience: Minimum of 3 years of proven experience in providing excellent customer service.
Technical Proficiency: Familiarity with the Telecommunications and/or utility industry is preferred. Proficiency in using various software programs including Microsoft Office Suite (Excel Word Outlook and Teams) and NISC-iVUE is essential.
Communication Skills: Strong oral and written communication skills with the ability to effectively interact with customers colleagues and vendors.
Organization: Strong organizational and time management skills to handle multiple tasks and meet deadlines.
Additional Information :
NineStar Connect does not discriminate in employment opportunities or practices on the basis of race color religion gender national origin age marital status sexual preference disability or any other characteristic protected by law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- HP Service Manager
- Windows
- ServiceNow
- Relationship Management
- Operating Systems
- Management Consulting
- Troubleshooting
- Automotive Service
About Company
About Us Headquartered in Indianapolis, Indiana, Wabash Valley Power is a not-for-profit electric cooperative and wholesale provider of reliable, affordable electricity to our 23 electric distribution member cooperatives. These cooperatives in turn serve more than 300,000 homes, busin ... View more
